ROLE PURPOSE
To manage the maintenance and safety functions within (SHRA) Sohco complex.
ROLE DELIVERABLES
Key Performance Areas:
Safety
Service Level Agreement's compliance
Monitor and respond to tenant maintenance queries
Efficient unit turn overs
Maintenance and repair management
Key Performance Areas Activities
Safety
Implementing safety, health, environmental management systems
Informing and appropriately training all employees and contractors on safety, health and environmental matters
Responding effectively to safety, health and environmental emergencies involving our actives and products
As far as reasonably practicable, providing appropriate resources required to implement the above
Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer.
Service Level Agreement's Compliance
Monitor and control work as defined in the service level agreements and define performance standards
Provide feedback to the Regional Manager or Portfolio Manager on performance
Ensure that Service providers accounts payable are processes timeously.
Monitor and respond to tenant maintenance queries
Manage tenant maintenance complaints
Log maintenance calls and or walk in queries
Use the Novtel system to control maintenance management
Appoint contractors and monitor progress
Give continuous feedback to the tenants and close the loop.
Efficient unit turnovers
Oversee the eviction process from the buildings to prevent asset damage
Inspect empty unit to asses repairs
Obtain quotes to repair / paint units
Issue work to contractors
Inspect work prior to handover to TLO's
Approve payment to contractors
Maintenance and Repair Management
Monitor the condition of the buildings through:
Inspecting the buildings and grounds and identifying key areas of concern
Reviewing any security or maintenance incidents
Reviewing cleanliness of the buildings
Manage the performance of service providers ensuring optimum service provision e.g. garden service, refuse collection services, security contractors;
Ensure that tenants are briefed on their maintenance responsibilities;
Ensure that the all repairs are processed, on time according to set standards of delivery.
Attend to the removal of abandon vehicles.
Supervising of In-In House Handymen -
ROLE REQUIREMENTS
Qualifications and Experience
Bachelor's Degree or equivalent, preferable in the built environment or,
Bachelor's Degree or equivalent, preferable in the Facilities Management
Computer literacy is essential.
GENERIC SKILLS:
Interpersonal skills
Communication
Facilitation
Conflict Management
Customer Service
Teamwork
TECHNICAL KNOWLEDGE AND SKILLS
Building and maintenance
Problem solving (Basic)
Gather and analyse information (Basic)
Excel skills
ATTRIBUTES
Emotional control
Assertiveness
Interpersonal Skills
Attention to detail
Adaptability and Flexibility
Situational sensitivity