Key Responsibilities
Facilities & Infrastructure Management:
Supervise maintenance of estate infrastructure including roads, lighting, plumbing, water systems, and power supply (including generators and inverters).
Ensure preventive and corrective maintenance schedules are adhered to.
Coordinate and manage service providers, technicians, and contractors for quality and timely delivery.
Estate Operations:
Oversee daily estate operations such as landscaping, janitorial services, security management, and waste disposal.
Conduct regular inspections to maintain high standards of cleanliness and appearance.
Ensure uninterrupted utility services and respond swiftly to emergencies or complaints.
Resident Relations:
Serve as primary point of contact for residents' facility-related issues or inquiries.
Manage resident communications professionally, ensuring prompt resolutions to concerns.
Organize periodic feedback and estate meetings to foster engagement and satisfaction.
Compliance & Safety:
Ensure estate compliance with health and safety standards, environmental laws, and community guidelines.
Maintain safety logs, risk assessments, and emergency procedures documentation.
Train and supervise security personnel and ensure estate access protocols are enforced.
Budgeting & Administration:
Prepare and manage the estate's operations and maintenance budget.
Oversee the timely billing and collection of service charges, ensuring transparency and accountability.
Track expenses, service records, and inventory for supplies and equipment.
Generate routine reports and financial summaries for senior management and stakeholders.
Requirements
Education: Bachelor's Degree in Facility Management, Estate Management, Engineering, or a related field.
Experience: 3 - 5 years managing residential or luxury estates.
Skills:
Excellent communication and interpersonal skills
Proven leadership and organizational capabilities
Proficiency in maintenance systems
Strong understanding of community management and hospitality standards.