KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
Ensure the PAR is maintained within the institutional targets
Ensure timely recoveries of the NPAs
Ensure prompt realization of loan securities
Ensure high TAT on insurance claims processing
Ensure efficiency and high performance of External Service providers
Ensure the recoveries against write-offs target is achieved
KEY RESPONSIBILITIES
Ensure compliance with the Bank's policies and regulatory requirements pertaining collection and debt recovery
Execute the institution's strategy in reducing the NPA portfolio as per laid out guidelines in the institution's credit policy
Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the non-performing portfolio as per communicated targets
Restructuring and curing of accounts within the assigned portfolio to ensure maximum recovery of banks assets hence minimizing on loan loss provisions
Negotiating with clients and coming up with suitable exit or rehabilitation strategies for non-performing accounts within assigned portfolio
Ensuring that non-performing loans are properly priced to minimize income leakages
Highlight and analyze credit failures to identify ways of improving Credit Approval process
Effective use of allocated resources to minimize costs
Recovery of all loans that get to NPL and ensure that due process is followed in the realization of collateral
Monitor loan repayments globally and initiate/recommend course of action
Instruct and follow up with External Service providers on NPA matters i.e., debt collectors, auctioneers, tracking companies, valuers etc.
Conduct client visits (on a need basis) and telephone calls to follow up on payments from NPA debtors
Ensure the written-off portfolio is tracked and recovered as per the bank's objectives
Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis and provide information for stakeholder reporting
Ensure the recovery process is fully implemented as documented and take corrective actions for any exceptions
Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation
Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
Ensure 100% closure of all recovery related complaints in the CRM as per SLA
Ensure weekly NPL update reports are prepared for all the branches and follow with them to ensure full repayment
Ensure demand letters are prepared in a timely manner and the same are well documented as required by law
Ensure reports are prepared and recommendations made on bad debts to be written-off to the management for approval
Ensure an up-to-date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters
Follow up all cases under litigation to ensure that they are concluded as well as prepare regular updates on each case
Ensure all costs associated with recoveries are minimized including negotiation with service providers on recovery costs
Ensure prompt settlement of service providers fees after thorough review and approval
Report and monitor all risks associated with debt recovery
Generate compliance reports for use in decision making and performance appraisals
Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery
Do any other duties that may be assigned by the Management
SKILLS, KNOWLEDGE & COMPETENCIES
Capacity and willingness to work for long hours and within strict deadlines
Excellent interpersonal skills
High degree of confidentiality
Analytical mind
Knowledgeable on the Financial services sector
Assertive
Honest
Highly organised
Creative and Innovative
Proactive and fast decision maker
Physically fit and versatile and able to work on a computer for long hours
Knowledge in credit management and banking is an obvious advantage
Knowledge on Law relating to banking
QUALIFICATIONS & EXPERIENCE
Business Degree
Proficiency in computer applications, Credit & Risk Management course (Desirable)
3 years' experience in credit and debt recovery
Practical experience in Lending and recovery -Speed and accuracy (Desirable)