Key Responsibilities
Manage daily reservation operations and ensure accuracy of bookings
Supervise, train, and schedule reservation staff
Optimize room/table inventory to maximize occupancy and revenue
Monitor booking channels (phone, email, online platforms, OTAs)
Handle VIP, group, and special reservations
Resolve guest inquiries, complaints, and reservation issues promptly
Coordinate with Front Office, Sales, Revenue Management, and Operations teams
Maintain and update reservation systems and rate structures
Analyze booking trends, forecasts, and reports
Ensure compliance with company policies and brand standards
Qualifications & Skills
Bachelor's degree in Hospitality Management or related field (preferred)
3 - 5 years of experience in reservations or front office operations
Previous supervisory or management experience
Strong knowledge of reservation systems (e.g., Opera, Amadeus, OpenTable, Resy)
Excellent communication and customer service skills
Strong organizational and analytical abilities
Ability to work under pressure and manage multiple priorities
Proficiency in MS Office and reporting tools
Key Competencies
Leadership and team management
Attention to detail
Revenue optimization and forecasting
Problem-solving and decision-making
Guest-focused mindset
Work Conditions
May require shifts, weekends, and holidays
Fast-paced hospitality environment