Fiber Coordinator

Job Description

• Manage the schedule of field Fiber Engineers
• Handle escalated complaints from other departments
• Distribute the escalated jobs based on priority and urgency
• Provide remote technical support for the engineers in the field
• Monitor the quality of Jobs our engineers are doing in the field
• Make sure the engineers are sending their reports on time.
• Report directly to the HOD

Education and qualifications

• BSc / HND in Computer engineering/Telecommunications
• Strong communication skills, both written and verbal.
• Independent problem solver combined with strong team orientation.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work in a high-pressure technical environment.
• 4+ years of technical experience in telecommunications field operations
• Knowledgeable in Cisco routers and switches configuration.
• Cisco Certified Network Associate (CCNA) is a must
• Excellent understanding of wireless communications.