Field Collection Agent at PalmPay

Job Responsibilities


Conduct on-site visits to customers with overdue payments to collect outstanding installments
Communicate with customers to understand repayment difficulties and negotiate repayment arrangements
Verify customer information and update repayment status in the system promptly
Retrieve devices or collateral from defaulted customers when necessary, following company procedures
Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases
Report collection progress, field findings, and potential fraud cases to the supervisor regularly
Cooperate with risk control and customer service teams to improve repayment rates
Maintain professional conduct and protect the company's image during all field operations


Requirements


Experience: Prior experience in loan collection, field recovery, or related financial services preferred
Skills: Good communication and negotiation skills; able to handle difficult customers professionally
Responsibility: Strong sense of discipline and accountability; able to work under pressure
Mobility: Must be willing to travel within assigned areas for on-site visits
Language: Proficiency in local languages; basic English communication required
Other: Honest, reliable, and familiar with local geography and market environment