Description
FLEXI MFB is looking for reliable and self-driven Field Collection Manager to support its Customer Finance & Recovery operations.
The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem.
The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.
Responsibilities
Manage a team of field collection agents
Conduct on-site visits to users with overdue balances to recover outstanding installments.
Discuss repayment challenges and negotiate feasible repayment arrangements.
Verify customer information and update repayment status in the system.
Retrieve devices or collateral from defaulted users following company procedures.
Maintain good relationships with local police authorities for long-overdue or fraudulent cases.
Report field activities, collection progress, and suspected fraud to the supervisor.
Work with Risk Control and Customer Service teams to improve repayment rates.
Maintain professionalism and protect PalmPay's image during field operations.
Requirements
OND / HND / B.Sc in any related field.
Experience in field collections, recovery, or field operations is an advantage.
Strong communication, negotiation, and interpersonal skills.
Familiarity with assigned routes and willingness to move across locations.
Ability to meet targets and work with minimal supervision.
Discipline, integrity, and ability to handle sensitive situations professionally.