Key Responsibilities
Follow up on overdue and delinquent loan accounts.
Conduct field visits to customers, guarantors, and business locations.
Negotiate repayment plans and settlements where applicable.
Ensure recovered funds are properly documented and remitted.
Maintain accurate recovery records and daily recovery reports.
Track recovery performance against assigned targets.
Escalate high-risk or chronic default cases to management.
Educate customers on repayment obligations and consequences of default.
Handle disputes and repayment challenges professionally.
Maintain a firm but respectful relationship with customers.
Ensure recovery activities comply with company policies and regulations.
Avoid harassment or unethical recovery practices.
Report suspected fraud or loan misuse promptly.
Requirements
Candidates should possess a B.Sc / HND / OND at the minimum with 2 - 3 years experience in SME Loan or Merchant Lending
Basic Knowledge in accounting, finance and mathematics
Previous work Experience or training in sales (Preferred).