Field Operations Engineer - Transmission/GSM Senior - (Central Rift Valley) at HCS Affiliates Group

Our client, a leading telecommunications provider seeks to recruit Field Operations Engineers-Transmission/GSM

Job summary/Job purpose/ Role Intent:


Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions of network elements.


Key Responsibilities


Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
Propose improvement actions of the network structure.
Accurately carry out preventive maintenance program and make reports on the same.
Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.


Principal Outputs


Achievement of performance KPIs
Ensure network availability of >99.60%
Achieve 80% of TTs within SLA
Ensure network quality with packet loss of <0.05%
Achieve 90% of planned work first time


Qualifications- Academic and Professional


Bachelor's Degree in Telecommunication
Lean six sigma - Yellow belt
CCNA Certification
Valid Driving License


Experience


2 years' experience in transmissions network maintenance.


Competencies

Technical Competencies


Network Management Systems
Radio rigging
Knowledge of GSM 2/3G/4G architecture
Good understanding of BSS/transmission technology.
Microsoft Office
Customer focus
Planning and organizing
Troubleshooting


Functional Competencies

Team Work


Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities


Innovation


Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organization to continuously improve overall performance and generate new business ideas


Managing Risks


Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business


Analytical Thinking


Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning