Field Operations Manager (Cape Town) at Smollan

Description

Control Expenses


Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities
Ensure effective data collection and analysis
Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor's .


Monitor New Innovations


Inform field force of new innovations
Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers
Distribute trade presenters to Field Force and customers
Provide feedback to clients
Monitor sales of new innovations
Manage staff in-store book comm and feedback .


Manage Promotional Activity


Facilitate the implementation of promotion grids
Ensure informed about time frames for promotions Communicate promotional activities to field force
Ensure understanding of objectives of various promotions
Ensure POS material to stores
Ensure sufficient stock has been ordered within required timeframes
Ensure promotional activities have been implemented and maintained
Analyse and manage data integrity (Field comms) .


Achievement of POP Objectives


Manage the implementation of generic Planograms
Ensure store-specific planograms and category flows are implemented and maintained
Provide feedback to Clients with regards to forward share changes
Ensure forward share is reflected on shelf as per rate of sale
Ensure market share is reflected in the category
Manage the implementation and maintenance of shelf health .


Achievement of Targets


Identify in-store cross-merchandising opportunities
Ensure stock pressure is applied and that out-of-stocks are limited
Ensure forward share is a reflection of ROS Monitor in-store pricing
Minimise credit notes Drive ad-hoc promotions to increase sales
Ensure timeous promotional activities implemented .


Operational Excellence


Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation
Continuously monitor service delivery
Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations
Ensure all company assets are maintained according to company policy
Manage staff in-store book communication and feedback .


Stakeholder Engagement


Provide continuous feedback as per client requirements
Compile regular reports to relevant stakeholders
Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)
Liaise with customers and depot's regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms
Compile trade visit reports and trade contact reports
Compile regular reports to Regional Managers
Conduct review meetings with client
Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .


People Management


Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Recruitment and selection Induction and orientation
Training and development Rewards and remuneration
Succession planning Performance management
Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues
Manage Employment Equity targets
Ensure appropriate levels of management and accountability
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .


Requirements


4-5 years' Operations experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver's licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)