Field Supervisor (Port Elizabeth) at Smollan

Job Summary:


An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.


Key Responsibilities and Deliverables:

Efficient Achievement of Targets


Communicate sales targets to the Field Force
Increase volumes in field
Monitor sales to ensure sales targets are achieved
Drive ad-hoc promotions to increase sales
Develop alternative strategies to increase sales
Ensure timeous promotional activities are implemented


Manage Promotional Activity


Facilitate the implementation of promotion grids
Ensure field force are informed about time frames for promotions
Communicate promotional activities to field force
Ensure understanding of objectives of various promotions
Ensure promotional activities have been implemented and maintained
Provide feedback to relevant stakeholders
Monitor competitor's new innovations
Analyses and manage data integrity (Field comms)


Control Expenses


Control cell phone/telephone expenses
Monitor and control:
fuel expenses
vehicle expenses


Pro-Active Operational Excellence


Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
Continuous monitoring of service delivery
Ensure implementation of systems to promote efficiency
Implementation of sales initiatives and value-adding store operations
Ensure all company assets are maintained according to company policy
Manage staff in-store book communication and feedback


Business Insights and Execution


Identify and act on new business opportunities
Share information with relevant stakeholders
Effective data collection and analysis
Provide insights for improvements and new ways of driving sales
Plan and implement sales operations for clients and customers based on the analysis of sales data
Monitor and evaluate new innovations
Monitor competitor's new innovations


Stakeholder Engagement


Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
Provide continuous feedback as per client requirements
Compile regular reports to relevant stakeholders
Provide continuous feedback as per client requirements (competitor activities, promotions)
Compile regular reports to Regional Managers
Conduct review meetings with client
Provide feedback via feedback platform (e.g. REX/Manual tracking)


People Management


Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Recruitment and selection
Induction and orientation
Training and development
Rewards and remuneration
Succession planning
Performance management
Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
Ensure appropriate levels of management and accountability
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
Ensure effective knowledge sharing


Teamwork and Self-Management


Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
Manage own career development by staying abreast of any technical and industry changes


Key Competencies:


Sales orientation
Systemic thinking
Coaching & development of others
Team leadership
Impact & influence
Emotional maturity
Change leadership
Judgement & decision making
Planning & prioritisation
Performance & results driven
Quality & detail excellence
Organisational commitment
Relationship building
Service excellence
Resilience & stress management


Requirements


Minimum Qualifications: Relevant Diploma at NQF level 5
Code 8 Driver's license; Own vehicle
Minimum Experience: 2-3 years' field sales supervision experience in the financial environment at a managerial/ supervisory level


Knowledge, Skills & Abilities: Communication (verbal & written)


Analysis & problem solving
Computer literacy
Business acumen
Commercial awareness
Attention to Detail
Pro-active thinking
Leadership skills
Planning & organising
Negotiation skills
Sales management skills
Decision making skills


Job Summary:


An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.