Job Objective:
Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.
Reporting Line: Regional Operations Manager
Key Duties and Responsibilities
24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
Proactive monitoring of equipment and facilities
Assist network installation, testing and commissioning, bringing into service, integration
Cross connects and jumping
Assist to maintain records, inventory and spares
Assist to receive equipment, bench test, storage and RMA return handling
Assist with incident and problem resolution as directed by NOC / TAC
Provide Service Desk cover as required
Assist Service Manager as directed
Assist with technical shareholder support / shareholder consultancy and sales support
Assist with network quality and performance management
Assist with creation of ad hoc reports as needed
Assist other departments and projects as requested by the Programme Manager
Drive company vehicles as required
Adhere to all company policies and procedures
Minimum Qualifications:
Bachelor's degree in Engineering or related field
CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
Strong communication and interpersonal skills
Valid driver's license
Experience and Skills
3+ years of relevant work experience in telecom industry
Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
Must use systems effectively to record information accurately and concisely in a timely manner
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Excellent communications and soft skills, including ability to listen and follow instructions
Attributes
Client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate, and flexible
Personal excellence, accuracy, and attention to detail
Collaborative, achieve results through teamwork and partnerships