Job Purpose
We are seeking an experienced, customer-focused Finance & Insurance (F&I) Manager to join our dealership network in Cape Town (Western Cape). The successful candidate will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies.
The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers.
Key Responsibilities
Finance & Insurance Sales
Facilitate vehicle finance applications through approved financial institutions.
Present finance and insurance solutions tailored to customers' needs.
Promote and sell value-added products (VAPs), including:
Extended warranties
Service and maintenance plans
Tyre and rim insurance
Scratch and dent cover
Credit life insurance
Asset protection products
Tracking and telematics products
Other approved dealership products
Maximise F&I gross profit while maintaining ethical sales practices.
Customer Experience
Meet customers to discuss finance and insurance options.
Clearly explain finance agreements, costs, interest rates, and contractual obligations.
Ensure customers understand all products before signing agreements.
Deliver a professional and compliant customer experience.
Compliance & Governance
Ensure compliance with:
Financial Advisory and Intermediary Services (FAIS) Act
National Credit Act (NCA)
Protection of Personal Information Act (POPIA)
Financial Intelligence Centre Act (FICA)
Consumer Protection Act (CPA)
Treating Customers Fairly (TCF) principles
OEM standards and dealership policies
FSCA regulatory requirements
Maintain accurate documentation and ensure all compliance files are audit-ready.
Administration
Prepare finance documentation accurately and timeously.
Submit finance applications electronically.
Obtain customer signatures on all legal documentation.
Verify supporting documents.
Ensure vehicle registration and licensing documentation is completed correctly.
Monitor deal progress from approval through to vehicle delivery.
Manage funding processes with banks and finance houses.
Relationship Management
Develop and maintain strong working relationships with:
Major banks and finance houses
Insurance providers
OEM representatives
Sales Managers
Sales Executives
Dealer Principal
Customers
Minimum Requirements
Understanding of the compliance governing the retail industry would be an advantage.
Knowledge of the NCA, CRA, FAIS, FICA.
Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
Possess the relevant Continuous Professional Development points within the stipulated time-frames
Valid South African driver's licence
Qualifications
Grade 12 (Matric)
Credit Management Diploma would be advantageous
In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.
Experience
3 years' experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Proven track record in achieving finance and insurance targets.
Experience working with major South African finance houses.
Knowledge of OEM dealership systems and processes.
Knowledge
Strong understanding of:
Vehicle finance structures
Vehicle insurance products
Value-added products
Finance house requirements
National Credit Act
FAIS legislation
FICA requirements
POPIA
Consumer Protection Act
Dealer Management Systems (DMS)
Microsoft Office
Skills
Exceptional negotiation skills
Sales and closing ability
Financial analysis
Relationship management
Customer service excellence
Strong communication skills
Attention to detail
Administration and document management
Time management
Problem-solving
High ethical standards
Key Performance Indicators (KPIs)
The successful candidate will be measured on:
Finance penetration %
Insurance penetration %
Value-added product penetration
Gross profit per deal
Deal funding turnaround time
Compliance audit results
Customer Satisfaction Index (CSI)
OEM F&I performance standards
Bank approval ratios
Accuracy of documentation
Competencies
Integrity and professionalism
Customer-centric approach
Commercial awareness
Results-driven mindset
Ability to work under pressure
Team collaboration
Adaptability
Accountability
Sound judgement
Ethical decision-making
Closing Date 24 August 2026