Firstline System Support Consultant at Nedbank

Job Responsibilities


Keep abreast of legislation and other industry changes that impacts on role
Understand and embrace the Nedbank vision and values
Ensure that own contribution and participation contributes to the achievement of team goals
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
Stay abreast of developments in field of expertise, ensuring personal and professional growth
Understand and embrace the Nedbank vision and values, leading by example
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues
Ensure client needs are addressed
Assist clients by providing consistent second level support and troubleshooting
Ensure smooth work flow
Identify opportunities to improve or enhance processes, adding value to Nedbank
Identify remedial and/or enhancement actions by providing and analysing MIS information
Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements
Ensure compliance to standards
Guide and perform daily operational work requirements within existing policies, processes and procedures
Ensure the stability of ESM technologies within existing processes, procedures and policies
Ensure problems are solved effectively
Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner
Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents
Research and understand product roadmaps
Provide input to enhancement by participating in the planning and implementation of upgrades and fixes
Ensure work is completed to plan
Ensure that all standards are observed and procedures are carried out timeiously, so that all systems functionality and data is accurate
Deliver agreed expense budget by ensuring that overtime spend is kept within budget, tracking monthly attendance and leave schedules, and managing all claims and telephony expenses


Essential Qualifications - NQF Level


Matric / Grade 12 / National Senior Certificate


Preferred Qualification


IT Diploma or Degree; Product certification


Essential Certifications


Certification applicable to relevant technology


Preferred Certifications

Minimum Experience Level


3-5 years IT industry with 2-3 of these years in systems management