Job Description
As a Telesales Officer, you will connect with customers through phone calls and digital channels to help them find the right financial solutions for their needs. You will promote and sell a wide range of Old Mutual products across General Insurance, Life Insurance, Investments, and Banking while building strong customer relationships and delivering an exceptional customer experience. If you are energetic, confident, enjoy talking to people, and are passionate about achieving results, this is an exciting opportunity to grow your sales career with one of Africa's leading financial services companies.
KEY TASKS AND RESPONSIBILITIES
Communicate with customers following established guidelines to address inquiries and resolve issues
Develop a deep understanding of the company's products and services to make personalized recommendations
Actively generate, qualify, and pursue leads to achieve individual sales targets
Initiate and manage customer interactions through phone calls and digital platforms
Maintain and manage a sales pipeline, providing regular updates to team leaders
Effectively handle customer objections to close sales and ensure satisfaction
Build and sustain positive relationships with customers to drive repeat business.
Utilize CRM and other digital tools to record interactions and manage customer data efficiently
Promote and upsell additional products and services during customer engagements
Prepare and submit sales performance and activity reports to management
Meet or exceed defined KPIs, including call volume and conversion rates
SKILLS AND COMPETENCIES
Proficiency in Windows-based applications (e.g., MS Office) and CRM systems
Excellent verbal and written communication skills with a customer-first attitude
Strong analytical skills to assess customer needs and provide tailored solutions
Proven ability to handle objections and negotiate effectively
Goal-oriented with a track record of consistently meeting or exceeding sales targets
KNOWLEDGE & EXPERIENCE
Success in meeting or exceeding sales targets in telesales or digital sales roles
Experience in the insurance, financial services, or digital sales sector is highly preferred
Proficiency with CRM systems, digital tools, and MS Office applications
Strong ability to build relationships and deliver tailored solutions to customer needs
Excellent verbal and written communication skills with strong negotiation abilities
At least one year of insurance experience and progress toward certifications (e.g., ACII, COP) is preferred
QUALIFICATIONS
Diploma or degree in a business-related field (e.g., Marketing, Sales, Business Administration)
Progress toward insurance certifications such as ACII (Associate of the Chartered Insurance Institute) or COP (Certificate of Proficiency in Insurance) is preferred
A minimum of one year of experience in sales, preferably in insurance or digital sales environments