Job Summary
The Fleet Officer - Planning and Control is responsible for the day-to-day planning, tracking, and coordination of truck operations from loading to delivery, ensuring timely updates, compliance, and reporting across all touchpoints.
Job Details
Loading Operations
Post fit-to-load trucks and coordinate truck allocation with the field team.
Supervise loading activities and ensure accurate documentation.
Manage truck delays and escalate as required.
Offloading Operations
Coordinate with tracking and warehouse officers for updates.
Communicate delays and escalate unresolved issues beyond a reasonable timeframe.
Ensure delivery officer safety during offloading and relay any issues.
Driver Engagement
Provide dispatch information, including product type, loading and offloading details.
Handle communication breakdowns and escalate unresolved issues.
Update records and escalate complex driver concerns to the lead.
Diesel Refilling
Ensure diesel allocation is based on trip fuel requirement.
Collaborate with ERP officers for verification and documentation.
Escalate shortages or issues for timely resolution.
Accident and Recovery
Escalate delays due to accidents, mechanical faults, or documentation issues.
Provide situation reports and engage cross-functional departments as needed.
Follow up with ERPo for case closure and ensure continued driver training.
Driver Incentive Computation
Ensure timely and accurate incentive preparation using verified delivery reports.
Generate and submit reports to the fleet lead for review and processing
Qualifications and Experience
Professional Requirements
Certification in Fleet Management, Logistics, or Transport Operations will be an added advantage
Experience Requirements
Minimum of 2 years of relevant experience in fleet coordination, transport/logistics operations, or related role.