Adhere to operational and administrative policies and procedures in terms of vehicle repairs, vehicle systems, maintenance, accidents, administration, fleet systems and disposal of assets. Includes the diagnosis and repair of vehicle systems and to take responsibility for the operation of the systems both in the control room and on the vehicles in the fleet.
Job Description
Quality control
Adhere to SOPs regarding security systems and vehicle systems
Report malfunctions to management immediately
Perform all system repairs to match installation standards
Refer malfunctions that are out of your scope to the approved service provider and manage the process within the agreed upon SLA.
Preventative maintenance: Systems
Compile and implement a preventative maintenance program.
Conduct preventative maintenance on all vehicle equipment in the fleet.
Report on any system maintenance conducted and the requirements for equipment replacement to the fleet controller.
System repair and technical support: PC & Base station equipment and vehicle systems
Maintain conformance to the latest software update requirements and provide support to the SBV Service Desk in downloading updates to PC's and vehicles.
Inspect base station equipment on a weekly basis and corroborate that end users are performing according to the correct procedure and the stability of the equipment.
Request replacement equipment where faulty equipment is detected.
Maintain and update a version control log.
Test and troubleshoot defective electronic equipment and wiring and where possible, repair all vehicle systems according to the agreed upon SLA's.
Control spare stock and manage the allocation, billing and replenishment of this stock on a weekly basis.
Adapt existing electronic equipment to specialized needs.
Create and maintain records of work accomplished
Fault report Management
Manage the end to end fault reporting through the SBV prescribed platform.
Report any critical system failure to the Regional Fleet Coordinator and the National Systems Manager.
Complete the return process and documentation for the return of faulty components in conjunction with the National Systems Manager.
Follow up on replacement spares.
Compile a monthly trend analysis of faults in order to identify stability of the system and submit to the National Systems Manager
Logistical support
Collaborate with the National Systems Manager to co-ordinate the removal of equipment that can be re- used.
Asset management including disposals and transfers to be done in conjunction with the Fleet Controller.
Daily system tracking checks to be reported to the National Systems Manager.
GPSI run files to be maintained and updated regularly.
New development and retrofitting of systems
Provide input and Support when testing new systems as per the agreed specification through the inspection of functionality and installation quality.
Schedule and manage the installations of the systems in the field and escalate any discrepancies to the National Systems Manager and the Regional Fleet Coordinator.
Follow up on re-work until stability is obtained.
Replace faulty hardware and the re-program software to provide a reliable product/system.
Training
Provide training to the mechanical/fleet staff regarding first line fault finding and maintenance.
Provide training to relevant operational staff on the procedure and utilisation of systems on board vehicles as well as the control room.
Assist in the training of new recruits during the CITPO course at the Centre / Region.
Administration
Performs annual audits of systems at the Centre and submit findings to the National Systems Manager
Make recommendations in terms of cost savings initiatives with regards to systems
Arrange for payment of invoices in accordance with company policy
Balances and maximises utilisation of the fleet according to the centres needs
Track the centre fleet performance and maintenance against set benchmarks and strategies and suggests and motivates new improvements
Schedule the centre's vehicles for different types of services / repairs as prescribed by the Fleet policy / support office instructions
Monitor the scheduled maintenance plans for optimal availability of vehicles
Monitor that daily running and electrical fault repairs are carried out at the centre when necessary and small problems on the vehicles are attended to before it is escalated
Deal directly with external service providers to assist with repairs according to the agreed upon SLAs and guidelines
Report on possible vehicle replacements to the Regional Fleet Coordinator in accordance with the replacement plans
Co-ordinate the repair / replacement of sub-systems with the relevant service providers, SBV System Technician and Regional Fleet Coordinator
Vehicle management and administration
Plan and execute registration, de-registration, re-registration, renewal of licensing and vehicle Certificate of Fitness (COF) of vehicles in order to comply with legislation and company policy and procedure
Confirm that suppliers and internal repairs adheres to Repair Authorisation processes with the relevant service provider, and escalate where necessary
Verify that each vehicle has a vehicle log book as well the relevant accident procedure information
Communicate to Management and Drivers any changes to company fleet policy, procedures and legislation
Communicate to Management and Drivers regarding any implementation of new mechanical and electronic innovations
Identify training gaps within one's area, reporting gaps and making recommendations to the Regional Fleet Coordinator
Manage the process of maintaining and replacing vehicle parts at centres to maintain a high level of service quality and cost effectiveness, including butnot limited to: lubricant and tyre stock
Maintain vehicle asset registers and submit changes to Regional Fleet Coordinator
Calculate and report on each vehicle variable operating cost on daily basis to identify potential causes for high fuel usage
Plan fuel saving initiatives at your centre in conjunction with the Regional Fleet Coordinator and relevant manager at the centre
Investigate fuel theft and usage outside of agreed norms and report incidents to management for further action
Perform spot checks to verify that fault diagnosis is done correctly before repairs are authorised
Check all supplier and repair invoices to verify that invoices are signed off by management prior to requesting payment
Tyre Management
Execute random tyre pressure tests during daily vehicle inspections and reiterate the relationship between correct tyre pressure and financial implications
Adhere to company policies and fleet policy with regards to tyre management
Investigate and report on any irregularities which involve missing tyre stock
Plan and execute tyre replacements of all vehicles categories for maximum vehicle availability and less on- the-road repairs
Monitor credits received for all tyre casings handed over to suppliers and manage tyre scrap by providing an analysis
Driver Management
Responsible for Monitoring that all drivers are in possession of a valid driver's licence with PDP throughout the year
Compile and distribute reminder letters with regards to renewing drivers licences that are reaching expiration date
Verify that all drivers have undergone the applicable drivers training and have been competent prior to a vehicle being allocated to them
Recommend drivers for retraining after reviewing all information pertaining to driving habits vehicle maintenance and repair cost
Responsible for the implementation of daily vehicle safety checklists to monitor whether drivers know and understand the importance of vehicle safety checks
Continually monitors driver results from the tracking and other available system in relation to speed, harsh braking or harsh acceleration, escalate to operations where applicable
Report driver misdemeanour to Regional Fleet Coordinator for remedial action
Only allocate vehicles to drivers with valid PDP's and Driver's licenses
Responsible for redirecting all driver related fines to the appropriate driver and following up on progress
Brief all drivers and Managers in terms of AARTO and the implications it has on the business
Accidents and breakdowns
Report or redirect accidents and insurance related queries to the Fleet Insurance Administrator immediately
Liaise with towing companies, supplier networks and in - house mechanics when there are operational breakdowns
Administer and maintain all relevant reports
Submit variations report in respect of vehicle expenditure to Regional Fleet Coordinator and relevant management at the centre on a weekly basis.
Record all downtime hours per vehicle, the reasons for downtime on the applicable fleet system and report to the Regional Fleet Coordinator and Centre CIT Manager on a monthly basis
Conduct daily vehicle inspections with the focus on vehicle safety and preventative maintenance and provide a fault-finding status report to the relevant stakeholders
Reconcile Fuel, Oil and Toll fee reports provided by the service provider on a monthly basis Reconcile Maintenance reports provided by service providers on a monthly basis, and verify that all vehicle maintenance costs have been correctly allocated to each vehicle
Compile and submit a daily report of vehicle availability status to Regional Fleet Coordinator and relevant management at the centre
Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard.
Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
Act as a change management architect in periods of change to ensure business continuity.
Manage the integration of business units into a seamless end to end solution for customers.
Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME's (subject matter experts) when required.
Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.
Job Requirements
Minimum Requirements: Work Experience
2-years' experience with 1-year systems management experience in a fleet / logistics environment
Minimum Requirements: Education
Grade 12
Exceptional technical and computer skills
Code 10 Drivers Licence and PDP