Job Purpose
The Fleet Team Lead will be responsible to supervise the day-to-day co-ordination of the fleet team, vehicles and services to ensure the smooth and timeous delivery of transport services to guests and staff across the Sun City Resort in line with Sun International's operational excellence standards, procedural compliance and customer experience expectations.
The Fleet Team Lead will also be responsible for the co-ordination and delivery of transport for staff children to schools in neighbouring areas and their safe return home.
Key Performance Areas
Manage the day-to-day co-ordination of transport operations within the Sun City Resort
Be the contact person between drivers, the control room and management to ensure the smooth flow of transport between bus stops
Co-ordinate the scheduling and monitor the delivery of staff school buses on a daily basis, escalating any concerns or issues
Co-ordinate and monitor the scheduling and implementation of staff buses as required across the resort
Monitor transport standards and processes and continually focus on process improvement, and align practices with new legislative compliance and regulations
Implement sufficient control measures (including systems and processes) & checks in the process to mitigate any risk to the business, staff and guests
Conducts rostering and duty allocations of staff to meet the transport requirements and requests of the Resort
Handles shift briefings / handovers / shift reports / disputes
Facilitate daily inspections of vehicles by drivers to ensure optimal vehicle functioning, cleanliness and workstation appearance
Understand transport requests which are new and unfamiliar, providing directions and guidance to drivers where necessary
Report all accidents, injuries, unsafe working conditions and damage to resort vehicles and related property to relevant parties
Troubleshoot queries / problems received by the department to ensure a smooth operation
Refer and / or escalate ongoing issues affecting service delivery to Fleet management for resolution
Understand feedback received from guests on the transport services and propose ways to improve services
Support Fleet management in the scheduling of vehicle maintenance, ensuring operational continuity
Monitor fuel levels and consumption, ensuring that the fleet can carry out daily objectives
Drive contingency plans when unforeseen breakdowns/incidents occur to facilitate the transport service offerings
Identify employee training needs and coach, upskill and develop employees on the job to close training gaps
Provide input into employee performance contracting, reviews and development
Onboarding of new staff members into the department
Deal with any remedial action required in the delivery of transport services
Be available in the operation to monitor the transport customer experience, ensuring customers are not left waiting for transport
Job Requirements
Education
Grade 12
National Certificate in supervisory management would be an advantage
Experience
Minimum of 5 years' experience working within a fleet or transport environment, of which 3 years must be at a supervisory level.
Valid driver's license Code EC1 (Code 10), Public Drivers Permit (PDP)
Skills and Knowledge
Core behavioural competencies
Analyzing
Checking & Documenting Information
Initiating Action
Organising & Coordinating Resources
Focusing on goals and persistence
Following Procedures
Measuring Results
Supervising People
Informing & Communicating
Technical /proficiency competencies
BU Property Product Knowledge (facilities and activities)
Knowledge of the area and important landmarks in the area
Luggage procedures
English Verbal and Written Communication skills
Basic MS Office
Make use of a GPS device
Driving skills
Logistics
Fuel management systems
Fleet management & rentals