Job Description
The Floor Supervisor is responsible for supporting the store management team in providing outstanding leadership and ensuring operational excellence. They allocate time effectively, handle multiple tasks, and manage merchandise and visual principles. Additionally, they drive performance through store KPIs.
Responsibilities
Support store management in providing outstanding leadership.
Ensure operational excellence through a customer-centric mindset.
Allocate time effectively and handle multiple tasks.
Provide input on merchandise and visual principles.
Drive performance through store KPIs.
Ensure high levels of motivation and commitment within the store.
Monitor sales performance and KPIs.
Ensure compliance with company policies and procedures.
Qualifications
A Grade 12 qualification or equivalent.
Minimum 2-3 years retail experience with a minimum of 1 year store leadership experience.
Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in task and priority management, and experience in visual merchandising.
Skills:
Builds Customer Loyalty
Customer Service Delivery
Customer Value Management
Customer-Focused Approach
Effectively Presents Solutions
Initiates Compelling Sales Conversations
Knows the Buying Influences
Leverages Digital Communications with Customers
Manages Resistance
Managing the Sales Process
Navigates Customer Challenges
Negotiation & Selling
Planning & Organizing
Policy & procedures
Strategic Sales Planning
Leadership
Behaviours:
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
Customer Focus - understands, anticipates, and meets the needs and expectations of customers
Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others