Duties and responsibilities:
Engage with and serve guests in a professional, efficient and courteous manner
Supervise the team and promote a positive and friendly energy in the outlet
Handle all necessary wine educator functions in accordance with SOP's, ensuring that guests experience the highest level of service
Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
Report complaints and/ or any incidents promptly, helping to find solutions where possible
Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
Maintain effective working relationships with colleagues in own, and other departments
'Live and breathe' the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer
Skills, experience & educational requirements:
At least three years' supervisory experience in the F&B industry with a strong track-record of service and sales.
Confident and clear communicator
Must love working with food and people
Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
Time management, literacy and numeracy skills essential
Keen attention to detail with excellent follow-through capabilities
Able to remain calm and maintain professional outlook, even when under pressure
Committed team member, with good leadership potential.
Flexible and willing to 'go the extra mile'; able to work shifts