Desired experience and qualifications:
Bachelor's degree in Marketing or a related field.
Minimum 5 years' experience in a team leader/management role within the packaging or related industry.
Strong understanding of sales, customer relationships and team performance.
Experience managing and developing a sales/customer-facing team will be highly advantageous.
Coaching and mentoring mindset.
Occasional overnight stays required
Duties and responsibilities will include:
Manage the assigned region and ensure effective communication with all stakeholders.
Communicate client feedback, costing, competitor information and sales strategies.
Monitor credit notes, profits and losses, and identify opportunities to recover lost business.
Lead, supervise and motivate Customer Care Consultants to achieve monthly targets and KPIs.
Ensure adherence to call cycles and effective communication with clients, store owners and internal departments.
Coach, develop and onboard team members to maximise performance and potential.
Conduct weekly KPI reviews and joint client/store visits.
Maintain a 6 - 8-week call cycle with VIP clients and key stakeholders.
Resolve team and customer disputes professionally.
Encourage teamwork, accountability and a high-performance culture.
Report changes, challenges and requirements to the Regional Sales Manager.
Build and maintain strong relationships with clients and internal stakeholders.