FNB Community Advisor DHA at FNB South Africa

Are you someone who can:


Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
Ensure compliance with rules and processes and has attention to detail.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
Analyse customer data and recommend tailored solutions.
Achieve sales results by providing contextual and integrated financial solutions to customers.
Conduct yourself in an ethical manner.
Takes accountability for own performance, personal and career development.
Show empathy with customers.
Stay updated on industry trends and product knowledge.
Maximize channel optimisation opportunities identified aligned to customer needs  
Ensure activities support cost containment and reduction
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience


Qualification & Experience Requirement


Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1 - 3 years of experience in customer‑facing environments, service delivery, or client support within financial services


​​​​​​​You will be an ideal candidate if you possess the following:


Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service


End Date: March 19, 2026