FNB Community Advisor- Vaalwater at FNB South Africa

Job Description


To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests


​​​​​​​Are you someone who can:


Serve customers promptly and professionally, ensuring their needs are fully understood
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Identify and maximise cross‑sell opportunities to strengthen customer relationships
Track, control, and influence sales activities to achieve predetermined sales targets
Track, control, and influence service activities to improve service efficiencies
Provide efficient administration through careful planning, accurate reporting, and timely information updates
Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
Produce accurate and reliable sales and service statistics for management and decision‑making
Comply with governance, legislative, and audit requirements
Uphold FNB's Golden Rules processes and procedures consistently
Take accountability for self‑development and continuously grow personal capability


​​​​​​​Qualification & Experience Requirement


Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1 - 3 years of experience in customer‑facing environments, service delivery, or client support within financial services


​​​​​​​You will be an ideal candidate if you possess the following:


Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service


You will have access to:


A customer‑facing role within the FNB Points of Presence network
Exposure to digital enablement, customer engagement, and frontline service practices
Ongoing learning and development aligned to service, sales, and operational excellence
A collaborative, supportive branch environment focused on customer delight


​​​​​​​You can be a match if you are:


Customer‑centric with a passion for delivering exceptional experiences
Motivated by achieving performance targets
Organised and detail‑driven with strong follow‑through
Ethical, compliant, and aligned to governance requirements
A strong team player who builds positive working relationships
Proactive in your learning and personal development


End Date: June 25, 2026