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Food and Beverage Attendant - FTC at Sun International
Sun International
October 14, 2026
Full-time
On-site
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, place settings, and all other service requirements before the start of service.
Set up and break down function venues according to event requirements and scheduled start times.
Identify and report any issues relating to outlet appearance, equipment, or operational systems.
Ensure the cleanliness and readiness of the assigned section or station.
Comply with all health, safety, hygiene, and environmental regulations.
Use and store operating equipment in accordance with specifications and safety standards.
Participate in stock-taking activities as required.
Resolve or report stock, equipment, or operational anomalies in line with company standards.
Service Execution
Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
Take guest orders accurately and promptly.
Capture guest orders correctly on the operating system.
Explain menu items and make appropriate food and beverage recommendations.
Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
Serve and present food and beverages in accordance with service standards.
Remain attentive and responsive to guest needs throughout service.
Clear tables promptly after guests have completed their meals.
Present guest bills and process payments where applicable.
Complete cash-up procedures at the end of service where required.
Maximise sales opportunities by upselling promotional items and menu enhancements.
Customer Engagement
Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
Deliver professional, attentive, and solution-focused service at all times.
Recognise returning guests and understand their preferences where possible.
Inform guests about the property's facilities, products, rewards programme, and current promotions.
Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
Build positive guest relationships that contribute to customer satisfaction and loyalty.
Requirements
Education
Grade 12 preferred; alternatively, Grade 10 with relevant work experience.
Experience
Minimum of 2 years' experience in a waiter or food and beverage service role.
Skills and Knowledge
General Requirements
Ability to work shifts in line with operational requirements.
Physically capable of moving and handling operating equipment.
Flexible and willing to perform similar duties in alternative outlets when required by operational needs.
Behavioural Competencies
Problem Solving
Information Gathering and Active Listening
Customer Service and Relationship Management
Attention to Detail and Accuracy
Following Instructions
Teamwork and Cooperation
Technical Competencies
Food and Beverage Product Knowledge
Food Service Techniques
Beverage Service
Operating Equipment Use and Care
Effective Communication Skills
Upselling and Sales Techniques
Basic Computer Literacy
Cashiering and Payment Handling
Prepared Work Area
Prepare mise-en-place, place settings, and all other service requirements before the start of service.
Set up and break down function venues according to event requirements and scheduled start times.
Identify and report any issues relating to outlet appearance, equipment, or operational systems.
Ensure the cleanliness and readiness of the assigned section or station.
Comply with all health, safety, hygiene, and environmental regulations.
Use and store operating equipment in accordance with specifications and safety standards.
Participate in stock-taking activities as required.
Resolve or report stock, equipment, or operational anomalies in line with company standards.
Service Execution
Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
Take guest orders accurately and promptly.
Capture guest orders correctly on the operating system.
Explain menu items and make appropriate food and beverage recommendations.
Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
Serve and present food and beverages in accordance with service standards.
Remain attentive and responsive to guest needs throughout service.
Clear tables promptly after guests have completed their meals.
Present guest bills and process payments where applicable.
Complete cash-up procedures at the end of service where required.
Maximise sales opportunities by upselling promotional items and menu enhancements.
Customer Engagement
Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
Deliver professional, attentive, and solution-focused service at all times.
Recognise returning guests and understand their preferences where possible.
Inform guests about the property's facilities, products, rewards programme, and current promotions.
Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
Build positive guest relationships that contribute to customer satisfaction and loyalty.
Requirements
Education
Grade 12 preferred; alternatively, Grade 10 with relevant work experience.
Experience
Minimum of 2 years' experience in a waiter or food and beverage service role.
Skills and Knowledge
General Requirements
Ability to work shifts in line with operational requirements.
Physically capable of moving and handling operating equipment.
Flexible and willing to perform similar duties in alternative outlets when required by operational needs.
Behavioural Competencies
Problem Solving
Information Gathering and Active Listening
Customer Service and Relationship Management
Attention to Detail and Accuracy
Following Instructions
Teamwork and Cooperation
Technical Competencies
Food and Beverage Product Knowledge
Food Service Techniques
Beverage Service
Operating Equipment Use and Care
Effective Communication Skills
Upselling and Sales Techniques
Basic Computer Literacy
Cashiering and Payment Handling