Job Summary
The Food & Beverage Manager will be responsible for overseeing all F&B operations while delivering an exceptional guest experience. This role includes managing the day-to-day internal workflow of the kitchen and restaurant, as well as driving the sales and planning of hotel events. The successful candidate will effectively forecast, plan, organize, direct, control, and evaluate all food and beverage operations to ensure efficiency, quality, and profitability.
Duties & Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards and quality.
Preserve excellent levels of internal and external customer service
Provide guests with a good and unforgettable food experience in the restaurant and during the various events held at the hotel.
Ensure that the restaurant is profitable by mitigating costs control measures, maximize sales and revenue through customer satisfaction and employee engagement
Responsible for creating, coordinating, and implementing the training of staff throughout the department.
Comply with food safety regulations, monitor exceptional menu designs, coordinate the purchase of goods and continuously make necessary improvements
Identify customers' needs and respond proactively to all of their concerns raised during the service delivery.
Desired Skills & Qualifications
Minimum of 3 years' proven experience in food and beverage management at a supervisory level or higher, preferably within a three-star hotel or above. Diploma or degree in Hotel Management or a related field.
Strong leadership skills with the ability to manage teams and delegate effectively. Demonstrated ability to manage multiple tasks and meet financial targets.
Excellent customer service skills with strong problem-solving abilities.
Outstanding communication and interpersonal skills.
Passion for food and beverage, with up-to-date knowledge of industry trends.
Beverage expertise is an added advantage.
Exceptional organizational and delegation skills.