KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
Achieve monthly and annual sales targets
Assist in setting up and driving sales at events/launches/retailer activities
Provide feedback on sales/customer related issues or concerns timeously
BRAND MANAGEMENT
Monitor competitor activity, stay up to date with current industry trends
Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
Adhere to and maintain brand standards at all times
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
Ensure that stock is merchandised according to merchandising guidelines
Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
Stock administration, stockloss prevention, stock level control and management
Implementation and adherence to operating procedures and policies at all times
Asset control and security
Point of sale
CUSTOMER EXPERIENCE
Provide an exceptional and consistent client experience to all clients
Uphold and reinforce the Client journey and experience standards
Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
Use expert knowledge and skills when demonstrating fragrances to clients
Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
Drive increased customer data base (attraction of NEW customers)
TEAMWORK
Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
Support and assist new team members with onboarding and orientation
Ensure that exceptional; consistent standards are maintained
Live the company values; conduct oneself with integrity at all times
ADMINISTRATION
Daily tracking sheets/reports completed and submitted as required
Implementation of CRM processes
Retail reports and updates as required
REQUIREMENTS/QUALIFICATIONS
Matric certificate
At least 3 years cosmetics/fragrance experience within a retail environment
Must be able to demonstrate retail knowledge and current industry trends
Must be a team player, an active learner and problem-solver
Must be willing to work weekends and shifts as required
Must have own transport