Job Description
To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.
Hello Future Fraud Administrator
Welcome to FNB COO, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team at FNB COO you will provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.
Are you someone who can:
Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
Recording and/or monitoring of fraud cases in internal and external databases.
Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
Actively participate in key internal forums and share information and insights with colleagues across the Bank.
Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
Execute fraud administration duties in line with required rules, processes and using available systems.
Ensure that activities are executed in a timely manner and accuracy.
Administer merchant rewards after careful investigation of method applied in recovering the card.
Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
Manage personal development to increase own skills and competencies.
Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
Compile and communicate accurate and timely reports on fraud according to area of focus.
Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.
You will be an ideal candidate if you:
Minimum Qualification - Matric
Preferred Qualification - Related Qualification
Experience - 2 to 5 years' experience within the role
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Adaptable and curious
Analyse complex data sets
Thrive in a collaborative environment
End Date: January 18, 2026