Freight Forwarder, Ocean Import, Air & Sea at DSV

Main Purpose of The Role:

The Freight Forwarder, Ocean Imports, Air & Sea owns the entire process around managing and coordinating the client's Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through:


Effective communication with clients (internal and external) and service providers.
On time collection and delivery of cargo
Delivery of cargo with a clean invoice


Minimum Requirements


At least 3 years' experience in ocean freight
Comprehensive knowledge of the logistics industry
In-depth knowledge of Incoterms and customs requirements
Client communication skills
Knowledge in container / shipment planning and coordinating
Person must be organized and be able to manage a desk
Admin skills required to do reports and analysis
Self-Motivated and deadline driven
Able to work under pressure when required
Team player with positive attitude


Added advantages for the roles:


Strong organizational skills.
The ability to handle and juggle multiple tasks simultaneously is critical.
Must have demonstrated the ability to plan and prioritize workload to meet deadlines.
A practical problem-solving orientation is essential to optimize and leverage budget and time pressures without compromising the quality and success of work submitted.
A group - orientation is critical. Must be able to work in a multi- functional, matrix team structure and knows how to support and leverage others to achieve work deadlines.
Experience and understanding of other shipping modes


Qualifications


Qualification in Logistics or Supply Chain Management an added advantage
Computer Packages
Office 365
Cargowise1


Duties & Responsibilites:


Ensure company performance objectives are achieved
Co-ordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client's Purchase Order and the estimated ready date.
Co-Ordinate the shipping in such a manner that the client's Required on Site date is met.
Reporting on any delays during the collection time frame and escalating the matters to management.
Follow operational systems and procedures as set out.
Responsible to accurately prepare all documents for timeous delivery of cargo to the client.
Develop and maintain working relationships, networks and partnerships that help achieve business goals
Effectively apply verbal and written communication methods to achieve desired results from internal- and external clients on issues, changes and shipment status in line with the client / Customer SOP's.
Control expenses by actively monitoring waste within your control
Ensure best control of costs and transit at all times on all routes
Accountable for timeous resolution of all outstanding queries pertaining to accounts under your control
Accountable for on-time billing to clients
Effective daily morning meetings during which any problems must be escalated
Monitoring the shipment throughout its lifecycle in order to be able to provide constant updates to the consignee.
Proactive liaison with Shipping Lines, Port Authorities, Transporters , Container Depots and/or any third party relating to a particular shipment.
Proactive communication with transporters relating to any customs stops or delays on a delivery on order to avoid futile trips.


OTHER DUTIES


Effective meetings i.e. Escalation of any pending matter to management.
Preparing estimates when required
Arranging COD payments
Attend to client queries
Attend to all shipment related queries
Covering of fellow employee's desk during absence as a result of sick leave or annual leave
Daily feedbacks on your (all relevant Reports) Dashboard, BOE / Unbilled, Job Profit, WIP, Webcost queries and Milestone Reports.
Tracking and updating of shipment status on CW1 under "ZA Comments"
Covering of employee's desk within the Ocean Export department as and when the need arises.