Front Desk Agent
AccorHotel
Full-time
On-site
Nairobi Nairobi County Kenya
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.
Welcome and check-in guests, assigning rooms and issuing key cards
Process check-outs, including resolving any late or disputed charges
Handle various payment types, including cash, checks, credit cards, and room charges
Respond promptly and efficiently to guest inquiries, requests, and concerns
Maintain accurate records of daily transactions and cash handling
Collaborate with other departments to ensure seamless guest experiences
Promote and upsell hotel services and amenities
Assist with reservations and booking modifications as needed
Ensure the front desk area is clean, organized, and well-stocked
Adhere to all company policies, procedures, and service standards
Participate in team meetings and training sessions to enhance skills and knowledge
Qualifications
Diploma or Bacherlor's Degree in Hospitality required
1-3 years experience in a similar role in hospitality or customer service
Strong interpersonal and problem-solving abilities
Excellent customer service skills with a friendly and professional demeanor
Ability to multitask and remain calm in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math skills for handling financial transactions
Proficiency in MS Office suite
Knowledge of Opera or similar hotel management software is a plus
Flexibility to work various shifts, including weekends and holidays
Strong team player with a positive attitude
Additional Information
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.
Welcome and check-in guests, assigning rooms and issuing key cards
Process check-outs, including resolving any late or disputed charges
Handle various payment types, including cash, checks, credit cards, and room charges
Respond promptly and efficiently to guest inquiries, requests, and concerns
Maintain accurate records of daily transactions and cash handling
Collaborate with other departments to ensure seamless guest experiences
Promote and upsell hotel services and amenities
Assist with reservations and booking modifications as needed
Ensure the front desk area is clean, organized, and well-stocked
Adhere to all company policies, procedures, and service standards
Participate in team meetings and training sessions to enhance skills and knowledge
Qualifications
Diploma or Bacherlor's Degree in Hospitality required
1-3 years experience in a similar role in hospitality or customer service
Strong interpersonal and problem-solving abilities
Excellent customer service skills with a friendly and professional demeanor
Ability to multitask and remain calm in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math skills for handling financial transactions
Proficiency in MS Office suite
Knowledge of Opera or similar hotel management software is a plus
Flexibility to work various shifts, including weekends and holidays
Strong team player with a positive attitude
Additional Information
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!