YOU NEED:
Diploma or certificate in Hospitality, Front Office or a related field.
At least 2 years' hotel front-office experience. Practical knowledge of Opera PMS.
Strong communication and problem-solving skills.
Understanding of reservations, billing and payments.
Professional, organised and calm under pressure.
Excellent grooming and telephone etiquette.
Flexible to work shifts,weekends and public holidays.
A strong fit with our brand values.
YOU WILL:
Welcome guests and manage check-ins and check-outs
Handle reservations, room allocations, payments and billing
Respond to guest requests and resolve concerns promptly
Maintain accurate guest and reservation records
Coordinate with Housekeeping, Security and other departments
Manage calls, emails, messages and shift handovers
Promote hotel rooms, dining, events and services
Protect guest information and maintain a welcoming reception area