Role Purpose
Our client is looking for a professional and service-oriented Front Desk Receptionist responsible for overseeing front desk operations, coordinating administrative duties, and ensuring visitors and callers receive a positive and welcoming first impression.
The ideal candidate should be well-organized, polite, and capable of working effectively in a fast-paced office setting while supporting multiple administrative responsibilities.
Key Duties and Responsibilities
Deliver outstanding customer service to both internal and external clients with a strong focus on professionalism and courtesy.
Handle a busy front-desk environment while maintaining attentiveness to clients' expectations and needs.
Welcome, assist, and guide visitors appropriately to ensure a smooth and professional guest experience.
Receive, screen, and redirect incoming phone calls while providing basic information when necessary; manage company emails and general correspondence.
Coordinate conference room bookings, appointments, and staff calendars when required.
Provide support with general administrative tasks within the office.
Assist in organizing office meetings and events, including managing logistics, catering arrangements, and participant coordination.
Ensure visitors are attended to promptly and directed to the relevant staff or departments.
Maintain a tidy, friendly, and professional office atmosphere.
Monitor and manage office supplies such as stationery, equipment, and furniture, including timely procurement when needed.
Support daily transport arrangements in coordination with company drivers.
Perform any other duties assigned when required.
Job Requirements and Qualifications
Diploma in Hospitality Management, Business Administration, Communication, Front Office Operations, or a related field.
Minimum of 2 years of relevant work experience.
Good working knowledge of Microsoft Office applications.
Core Competencies
Strong verbal and written communication skills.
Problem-solving ability.
Excellent telephone etiquette.
Strong customer service and interpersonal abilities.
Ability to multitask and manage priorities in a dynamic work environment.
High level of attention to detail and organizational capability.
Professional appearance and conduct.
Good interpersonal skills with a customer-focused attitude.