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Front Office Agent at Novotel
Novotel
September 10, 2026
Full-time
On-site
Job Description
First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities and essential job functions include but are not limited to the following:
Greet and register guests, providing a warm and professional welcome
Perform check-in and check-out procedures accurately and efficiently
Handle guest inquiries and requests promptly and courteously
Manage reservations and room assignments using hotel management software
Process payments and maintain accurate financial records
Enrol guests to the ALL loyalty program
Assist with currency exchange and safety deposit box services
Collaborate with other departments to ensure guest satisfaction
Promote hotel services and local attractions to enhance guest experience
Address and resolve guest complaints in a timely and professional manner
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Assist with night audit duties when assigned to evening shifts
Qualifications
Diploma in Front Office operations or related field
Previous experience as a Front Office Agent in a 4/5 star
Experience in Opera Cloud
You're a doer - and even if you do it wrong sometimes, you openly admit it.
You're not just bringing your abilities, but also your character
Excellent customer service skills with a friendly and professional demeanour
Ability to work efficiently in a fast-paced environment
Strong attention to detail and organizational skills
Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities and essential job functions include but are not limited to the following:
Greet and register guests, providing a warm and professional welcome
Perform check-in and check-out procedures accurately and efficiently
Handle guest inquiries and requests promptly and courteously
Manage reservations and room assignments using hotel management software
Process payments and maintain accurate financial records
Enrol guests to the ALL loyalty program
Assist with currency exchange and safety deposit box services
Collaborate with other departments to ensure guest satisfaction
Promote hotel services and local attractions to enhance guest experience
Address and resolve guest complaints in a timely and professional manner
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Assist with night audit duties when assigned to evening shifts
Qualifications
Diploma in Front Office operations or related field
Previous experience as a Front Office Agent in a 4/5 star
Experience in Opera Cloud
You're a doer - and even if you do it wrong sometimes, you openly admit it.
You're not just bringing your abilities, but also your character
Excellent customer service skills with a friendly and professional demeanour
Ability to work efficiently in a fast-paced environment
Strong attention to detail and organizational skills
Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.