FrontDesk/Receptionist at Oro Facial Dental Practice

We are seeking a welcoming, detail-oriented, and dependable Medical Front Desk / Receptionist to serve as the face and voice of our practice. In this key administrative role, you will be responsible for managing patient intake, coordinating daily appointment schedules, maintaining accurate records, and keeping the waiting area clean and presentable. Additionally, you will handle patient billing, process claims, and liaise with Health Maintenance Organizations (HMOs) to secure requests and authorizations.


Key Responsibilities

Reception & Patient Experience


Patient Greeting: Warmly welcome patients and visitors upon arrival, providing an empathetic, courteous, and professional experience.
Inquiries & Communication: Handle all front desk inquiries in person, answer incoming phone calls promptly, and respond to email queries with professional etiquette.
Waiting Area Maintenance: Monitor and ensure the waiting area and reception space are kept clean, sanitized, organized, and welcoming at all times.


Scheduling & Patient Records


Appointment Management: Schedule, reschedule, and confirm patient appointments using our management system to optimize schedule flow and minimize wait times.
Record Keeping: Collect, register, and update patient personal information, medical histories, and insurance details accurately while strictly maintaining confidentiality.


Billing, Claims & HMO Coordination


Patient Billing & Collections: Collect copays, deductibles, and self-pay payments at checking or checkout, issuing accurate receipts and maintaining cash drawer reconciliations.
HMO Requests & Authorizations: Submit pre-authorization and pre-approval requests directly to HMOs for treatments, lab work, or referrals.
Claims Processing: Prepare, verify, and submit insurance/HMO claims promptly to ensure timely reimbursement and resolve any claim discrepancies or rejections.


Required Qualifications & Skills


Education: High School Diploma or equivalent required; an associate degree or diploma in medical administration is a plus.
Experience: Proven experience as a front desk receptionist, ideally in a medical or clinic setting.
Knowledge: Familiarity with HMO processes, claims submission, basic medical billing concepts, and medical terminology.
Technical Proficiency: Experience with office management software, Microsoft Office, and Electronic Health Record (EHR) / practice management systems.
Interpersonal Skills: Exceptional verbal and written communication, strong active listening skills, and a patient-centered demeanor.
Organizational Skills: Excellent multi-tasking ability, attention to detail, and time management skills.


Work Environment & Physical Requirements


Fast-paced healthcare environment requiring frequent interaction with patients, healthcare providers, and insurance representatives.
Ability to remain seated for extended periods, perform keyboarding, and periodically tidy or sanitize the waiting room.