Frontline Supervisor - Greenhills Mall (Empangeni - New Store) at Dis-Chem Pharmacies

Job Description


Dis-Chem Pharmacies require a Frontline Supervisor for their Greenhills Mall (Empangeni - New Store). Support customer service to ensure a world class shopping experience.
Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.


Minimum Requirements:
Essential:


Grade 12 / Matric
Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
Sound numerical skills
Computer literate - MS Office
Willing and able to work retail hours.


Advantageous:


Certificate in Computer Literacy
3 years' work experience, with 1 year supervisory experience
Working knowledge of SAP


Job Specification:


Manage and report all customer compliments and complaints to management.
Ensure branch queues flow smoothly.
Pay attention to the manner in which customers respond to cashiers, and act accordingly.
Manage the shorts and overs at the points of sale, including floats.
Manage discrepancies at the point of sale.
Authorise line voids, tender ups and price overrides.
Manage refunds and returns transactions according to Dis-Chem operating procedures.
Transact all purchases - receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).


Ensure accurate document control by checking the following:


Drop registers
Documents verification
Customer documentation
Correct handling of the gloats as per our standard operating procedures.
All other documentation related to till operations
Ensure back shopping and returned goods are handled correctly.
Ensure all outgoing stock/items/scripts are scanned.
Train and assist new cashiers


Competencies:
Essential:


Cashier and retail operations knowledge
Customer service and relations
Dis-Chem supervisory principles, practices and methods
Lead, motivate and inspire
Problem solving
Sound numerical skills
Trustworthy and honest
Presentable
Strong command of the English language and an additional language
Time management


Advantageous:


Dis-Chem product knowledge
Third additional language
Customer service background
SAP


Special conditions of employment:


Willing and able to work retail hours
Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
Valid driver's license and own reliable transport
South African citizen
Clear credit and criminal records


Remuneration and benefits:


Market related salary
Medical aid
Provident fund
Staff account


Closing Date 04 February 2026