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General Manager at Efezi Southsea Nigeria Limited
Efezi Southsea Nigeria Limited
October 14, 2026
Full-time
On-site
Job Summary
The Hotel General Manager (GM) is responsible for the overall management, profitability, guest satisfaction, staff performance, and smooth daily operation of the hotel.
The GM provides leadership across all departments and ensures that the hotel meets its operational and financial targets.
Ability to market & meet target is added advantage.
I would particularly emphasize strong marketing ability, revenue generation, target achievement, leadership, financial control, and the ability to manage the hotel independently.
Key Roles and Responsibilities
Overall Hotel Operations:
Supervise and coordinate all hotel departments.
Ensure smooth and efficient day-to-day operations.
Implement hotel policies, procedures, and operational standards.
Revenue & Business Growth:
Develop strategies to increase room occupancy, restaurant sales, events, and other hotel revenue.
Set and monitor departmental and overall hotel targets.
Develop marketing strategies and identify new business opportunities.
Build relationships with corporate clients, travel agents, event planners, and other business partners.
Financial Management:
Monitor hotel income, expenses, budgets, and cash flow.
Control operational costs and reduce unnecessary expenditure.
Work closely with the Accountant and management to ensure financial accountability.
Staff Management:
Recruit, train, supervise, motivate, and evaluate staff.
Ensure proper staffing levels and effective deployment of employees.
Address disciplinary and performance issues appropriately.
Promote teamwork and professional conduct.
Guest Experience:
Ensure excellent customer service and guest satisfaction.
Handle major guest complaints and resolve operational issues.
Maintain high standards of cleanliness, hospitality, security, and service delivery.
Sales & Marketing:
Lead the hotel's sales and marketing activities.
Promote the hotel to increase occupancy and revenue.
Monitor competitors and market trends.
Develop promotions and packages where appropriate.
Quality Control & Standards:
Conduct regular inspections of rooms, restaurants, public areas, kitchen, facilities, and other departments.
Ensure compliance with health, safety, hygiene, and hospitality standards.
Ensure hotel facilities and equipment are properly maintained.
Management & Reporting:
Prepare regular operational and performance reports for the owners/board.
Analyse occupancy, revenue, expenses, guest feedback, and staff performance.
Attend management meetings and make recommendations for improvement.
Security & Risk Management:
Ensure adequate hotel security and emergency procedures.
Protect hotel assets, guests, staff, and company property.
Ensure proper documentation and compliance with relevant regulations.
Achieving Management Targets:
Translate the owner's/board's objectives into practical departmental targets.
Monitor performance and take corrective action when targets are not being achieved.
Ultimately be accountable for the hotel's overall operational performance, profitability, reputation, and guest satisfaction.
Requirements
Interested candidates should possess relevant qualifications with 10 years experience.
The Hotel General Manager (GM) is responsible for the overall management, profitability, guest satisfaction, staff performance, and smooth daily operation of the hotel.
The GM provides leadership across all departments and ensures that the hotel meets its operational and financial targets.
Ability to market & meet target is added advantage.
I would particularly emphasize strong marketing ability, revenue generation, target achievement, leadership, financial control, and the ability to manage the hotel independently.
Key Roles and Responsibilities
Overall Hotel Operations:
Supervise and coordinate all hotel departments.
Ensure smooth and efficient day-to-day operations.
Implement hotel policies, procedures, and operational standards.
Revenue & Business Growth:
Develop strategies to increase room occupancy, restaurant sales, events, and other hotel revenue.
Set and monitor departmental and overall hotel targets.
Develop marketing strategies and identify new business opportunities.
Build relationships with corporate clients, travel agents, event planners, and other business partners.
Financial Management:
Monitor hotel income, expenses, budgets, and cash flow.
Control operational costs and reduce unnecessary expenditure.
Work closely with the Accountant and management to ensure financial accountability.
Staff Management:
Recruit, train, supervise, motivate, and evaluate staff.
Ensure proper staffing levels and effective deployment of employees.
Address disciplinary and performance issues appropriately.
Promote teamwork and professional conduct.
Guest Experience:
Ensure excellent customer service and guest satisfaction.
Handle major guest complaints and resolve operational issues.
Maintain high standards of cleanliness, hospitality, security, and service delivery.
Sales & Marketing:
Lead the hotel's sales and marketing activities.
Promote the hotel to increase occupancy and revenue.
Monitor competitors and market trends.
Develop promotions and packages where appropriate.
Quality Control & Standards:
Conduct regular inspections of rooms, restaurants, public areas, kitchen, facilities, and other departments.
Ensure compliance with health, safety, hygiene, and hospitality standards.
Ensure hotel facilities and equipment are properly maintained.
Management & Reporting:
Prepare regular operational and performance reports for the owners/board.
Analyse occupancy, revenue, expenses, guest feedback, and staff performance.
Attend management meetings and make recommendations for improvement.
Security & Risk Management:
Ensure adequate hotel security and emergency procedures.
Protect hotel assets, guests, staff, and company property.
Ensure proper documentation and compliance with relevant regulations.
Achieving Management Targets:
Translate the owner's/board's objectives into practical departmental targets.
Monitor performance and take corrective action when targets are not being achieved.
Ultimately be accountable for the hotel's overall operational performance, profitability, reputation, and guest satisfaction.
Requirements
Interested candidates should possess relevant qualifications with 10 years experience.