As a General Manager at a DoubleTree property, you're not just leading hotel operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Lead with DoubleTree's commitment to dependable hospitality: Oversee all hotel operations to deliver warm, attentive, and thoughtful service—ensuring every guest experience is seamless, consistent, and reflective of the brand's high standards
Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the DoubleTree brand, and Hilton's long-term vision
Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton's values and fostering a team of passionate and creative professionals
Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
Commit to continuous improvement: Uphold and exceed Hilton and DoubleTree's service standards, respond to audits proactively, and drive innovation and operational integrity across the business.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Requirements
The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Proven experience as a General Manager in a full-service hotel environment
Passion for delivering memorable guest experiences that reflect the brand promise
A track record of driving innovative commercial growth, ideally with emerging or developing markets
Strong business acumen in budget management, revenue forecasting, and strategic planning
Experience operating in emerging markets, driving performance in predominantly domestic markets while developing local teams
Highly visible leadership style that builds strong teams, partnerships, and networks
Strong owner and stakeholder management, building trusted relationships
Experience leading hotel openings, conversions, or repositioning initiatives is preferred
Ability to establish and position a hotel as a leading market player
Resilience, sound judgment, and the ability to balance strategic vision with operational execution
Degree or diploma in Hotel Management or equivalent
Fluency in English (spoken and written).