General Manager (Hospitality) - George at SydSen Recruit

Key Responsibilities

Operations & Standards


Ensure full compliance with all operational systems, procedures, and brand standards.
Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis.
Maintain high standards of cleanliness, service, food safety, and presentation at all times.
Ensure all equipment and assets are properly cared for and used correctly.


Financial & Stock Control


Manage stock ordering, levels, and rotation.
Accurately track and report wastage, shrinkage, and theft.
Maintain stock variance and wastage within target levels.
Understand daily, weekly, and monthly turnover and cost drivers.


Staff & HR Management


Recruit, train, and onboard staff according to company standards.
Lead, motivate, and discipline staff in a fair and consistent manner.
Proactively manage staff wellness, morale, and performance.
Liaise with HR consultants to pre-empt staff issues and avoid escalation.
Ensure all HR documentation and processes are followed correctly.


Training & Development


Ensure all staff receive ongoing training and refresher sessions.
Coach floor managers and key staff for growth and accountability.
Attend required training sessions and implement learnings in store.


Customer Experience


Be a visible and present leader on the shop floor.
Actively engage with customers and handle complaints professionally.
Ensure customer experience aligns with the brand promise.


Reporting & Communication


Submit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports.
Participate in regular check-ins and review meetings with head office.
Escalate risks, issues, or deviations early rather than reactively.