Job Purpose:
The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.
Responsibilities:
Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
Complete work within the turnaround time of less than two days.
Maintain work rate at above 90% of SLA.
Maintaining a rework rate of below 3%.
Follow the correct test process for international brands.
Log test results on the server.
Accept repairs on system immediately after removing the item from the customer store.
Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
Return 100% of test stock to service stores within 2 days from receipt.
Complete applicable forms, such as fault reports, daily.
Communicate with clients in a friendly and professional manner as representative of Mustek.
Maintain a professional image with the necessary attention to being clean and neatly dressed.
Contributes to team effort by accomplishing related results as needed.
Stay abreast of technological advancements pertaining to product range.
Provide customer support, either via e-mail, telephonic or at the front desk.
Qualification and Experience:
Matric
CompTIA A+
N+ (Preferred)
2 years' experience as a technician
Driver's license (Preferred)
Skills and Knowledge:
Knowledge of ICT industry
Product offering software and hardware technical knowledge
Computer literacy especially in Microsoft applications skills
Problem solving skills (analytical)
Good communication skills (verbal and written)
Technical skills and problem analysis
Driver competency
Efficient trip management