Principle Accountabilities
Receiving account opening documents from the Sales Teams and vetting to ensure compliance with Know Your Customer [KYC] requirements
Validating cheques received through Inward Clearing i.e. to confirm their authenticity and ensuring compliance with AML guidelines
To conduct daily edit checks of postings to ensure accuracy, authenticity, completeness of processed work and integrity of data.
Ensuring source documents are provided for each transaction manually posted on the system at CPC and investigating instances of missing items.
Maintaining a record of all errors and sharing with the management on a monthly basis for trend analysis
Following up on resolution of errors to conclusion.
Performing quality assessments checks within CPC to ensure compliance with laid down policies and procedures
Promoting business for the Bank by maintaining good operational standards. ÃÂâÃÂÃÂÃÂê Ensuring resolution of all audit queries and that there are no repeat audit issues.
Ensuring provision of quality professional service at all times and ensuring that a professional image of the Bank is maintained both internally and externally.
Adherence to Bank's operating policies and procedures.
Performing other duties as may be assigned.
Key Competencies and Skills
Computer/IT skills, including knowledge of Microsoft Office applications e.g. Word; Excel; etc.
In-depth understanding of banking operations products, policies and procedures.
Good understanding of banking regulations e.g. prudential guidelines.
Process orientation
Excellent written and oral communication skills; ability to communicate effectively and projects a professional image when giving and taking information in writing, in person and over the phone.
Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Ability to study and apply new information.
Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Bachelor's Degree in a relevant field.
One-year experience in banking operations
Hands-on experience in undertaking various transactions on the core-banking system (Profits) is a must.
Experience in account opening