Job Description
A high-growth telecommunications and retail company is looking for an experienced Group Chief Operating Officer (COO) to lead national operations, drive commercial performance, and ensure profitability across retail, direct sales, and digital channels.
Responsibilities:
Oversee full operational and commercial P&L across multiple business channels
Drive revenue growth while maintaining strong margin and cost discipline
Manage a national retail store network, ensuring consistent operational standards
Lead performance across Direct Sales, prepaid, postpaid, and fibre channels
Integrate and optimise digital, call centre, and B2B operational functions
Implement operational dashboards, reporting structures, and forecasting frameworks
Manage payroll ratios, commissions, and cost-to-income performance metrics
Oversee inventory control, stock optimisation, and shrinkage prevention
Requirements:
10 - 15 years of senior leadership experience in retail or commercial operations
Proven experience managing multi-site retail environments
Demonstrated ownership of P&L with strong EBITDA accountability
Experience within telecommunications, retail, or high-volume consumer sectors
Strong financial acumen including margin management and working capital control