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Group, Conference & Events Coordinator (360hub_GC&E) at Dream Hotels & Resorts
Dream Hotels & Resorts
September 21, 2026
Full-time
On-site
Job Overview:
The Group, Conference & Events (GC&E) Coordinator is responsible for managing the entire enquiry-to-confirmed booking journey for group accommodation, conferences, meetings, incentives, events and special interest groups across the Dream Hotels & Resorts portfolio.
The role serves as the primary point of contact for clients, travel partners and internal stakeholders, ensuring enquiries are handled efficiently, proposals are professionally presented, and opportunities are proactively managed to maximize conversion, revenue and guest satisfaction.
Working closely with Sales, Revenue Management, Reservations and Property Operations teams, the Coordinator plays a key role in growing conference, events and group business across the portfolio.
Key responsibilities
Group, Conference & Event Sales Coordination
Manage all group, conference and event enquiries received through approved sales channels.
Qualify client requirements and recommend appropriate properties, venues and packages.
Coordinate the sourcing of availability, rates and event requirements across multiple properties.
Serve as the primary point of contact throughout the sales process.
Ensure a seamless and professional customer experience from initial enquiry through to confirmation.
Proposal & Quotation Management
Prepare accurate, compelling and professionally presented proposals and quotations.
Develop customized event and accommodation packages aligned to client objectives and budgets.
Ensure all quotations comply with company pricing, revenue and approval frameworks.
Liaise with Revenue Management teams regarding rate guidance and commercial opportunities.
Maintain consistency in proposal standards across all Dream Hotels & Resorts properties.
Conversion & Revenue Generation
Manage a pipeline of opportunities from enquiry through to confirmed booking.
Conduct regular follow-up on all outstanding quotations and proposals.
Monitor enquiry conversion opportunities and identify barriers to closing business.
Actively seek alternative property solutions when preferred venues are unavailable.
Drive upselling opportunities including accommodation, activities, catering, venue upgrades and value-added experiences.
Stakeholder & Property Liaison
Build strong working relationships with property General Managers, Operational Teams, Reservations and Commercial colleagues.
Coordinate site inspections, familiarization visits and venue show rounds.
Facilitate smooth handovers of confirmed bookings to operational teams.
Ensure all relevant details are communicated accurately to properties and stakeholders.
Support the successful delivery of large-scale or key strategic events.
Systems, Administration & Reporting
Maintain accurate records within CRM, PMS and booking systems.
Ensure all enquiries, quotations and bookings are captured according to company standards.
Track and report on enquiry volumes, booking values, conversion performance and pipeline status.
Maintain strong data integrity and reporting accuracy.
Support month-end reporting, forecasting and business performance reviews.
Process Improvement & Commercial Support
Contribute to the ongoing development of GC&E processes, templates and service standards.
Identify opportunities to improve efficiency and effectiveness throughout the sales cycle.
Assist with commercial initiatives, promotional campaigns and sales projects.
Support the broader Commercial team in achieving portfolio-wide revenue objectives.
Key deliverables for success:
Revenue Performance
Group and conference revenue generated
Average booking value
Upsell and cross-sell revenue contribution
Portfolio contribution to commercial targets
Conversion Performance
Enquiry-to-booking conversion rate
Quote follow-up compliance
Lost business recovery opportunities
Pipeline management effectiveness
Service Delivery
Enquiry response times
Quotation turnaround times
SLA compliance
Stakeholder satisfaction
Operational Excellence
Data accuracy and CRM compliance
Quality of proposals and documentation
Process adherence
Reporting accuracy
EXPERIENCE AND QUALIFICATION
Certificate, Diploma or Degree in Hospitality Management, Tourism, Business Management, Events Management or a related field.
Minimum 3 years' experience in:
Hospitality sales
Conference and events coordination
Reservations or groups booking administration
Customer service or sales support environments
Experience within a hotel, resort, lodge or hospitality group environment will be advantageous.
Experience working with CRM, PMS or reservations systems is preferred.
Deadline:2nd October,2026
The Group, Conference & Events (GC&E) Coordinator is responsible for managing the entire enquiry-to-confirmed booking journey for group accommodation, conferences, meetings, incentives, events and special interest groups across the Dream Hotels & Resorts portfolio.
The role serves as the primary point of contact for clients, travel partners and internal stakeholders, ensuring enquiries are handled efficiently, proposals are professionally presented, and opportunities are proactively managed to maximize conversion, revenue and guest satisfaction.
Working closely with Sales, Revenue Management, Reservations and Property Operations teams, the Coordinator plays a key role in growing conference, events and group business across the portfolio.
Key responsibilities
Group, Conference & Event Sales Coordination
Manage all group, conference and event enquiries received through approved sales channels.
Qualify client requirements and recommend appropriate properties, venues and packages.
Coordinate the sourcing of availability, rates and event requirements across multiple properties.
Serve as the primary point of contact throughout the sales process.
Ensure a seamless and professional customer experience from initial enquiry through to confirmation.
Proposal & Quotation Management
Prepare accurate, compelling and professionally presented proposals and quotations.
Develop customized event and accommodation packages aligned to client objectives and budgets.
Ensure all quotations comply with company pricing, revenue and approval frameworks.
Liaise with Revenue Management teams regarding rate guidance and commercial opportunities.
Maintain consistency in proposal standards across all Dream Hotels & Resorts properties.
Conversion & Revenue Generation
Manage a pipeline of opportunities from enquiry through to confirmed booking.
Conduct regular follow-up on all outstanding quotations and proposals.
Monitor enquiry conversion opportunities and identify barriers to closing business.
Actively seek alternative property solutions when preferred venues are unavailable.
Drive upselling opportunities including accommodation, activities, catering, venue upgrades and value-added experiences.
Stakeholder & Property Liaison
Build strong working relationships with property General Managers, Operational Teams, Reservations and Commercial colleagues.
Coordinate site inspections, familiarization visits and venue show rounds.
Facilitate smooth handovers of confirmed bookings to operational teams.
Ensure all relevant details are communicated accurately to properties and stakeholders.
Support the successful delivery of large-scale or key strategic events.
Systems, Administration & Reporting
Maintain accurate records within CRM, PMS and booking systems.
Ensure all enquiries, quotations and bookings are captured according to company standards.
Track and report on enquiry volumes, booking values, conversion performance and pipeline status.
Maintain strong data integrity and reporting accuracy.
Support month-end reporting, forecasting and business performance reviews.
Process Improvement & Commercial Support
Contribute to the ongoing development of GC&E processes, templates and service standards.
Identify opportunities to improve efficiency and effectiveness throughout the sales cycle.
Assist with commercial initiatives, promotional campaigns and sales projects.
Support the broader Commercial team in achieving portfolio-wide revenue objectives.
Key deliverables for success:
Revenue Performance
Group and conference revenue generated
Average booking value
Upsell and cross-sell revenue contribution
Portfolio contribution to commercial targets
Conversion Performance
Enquiry-to-booking conversion rate
Quote follow-up compliance
Lost business recovery opportunities
Pipeline management effectiveness
Service Delivery
Enquiry response times
Quotation turnaround times
SLA compliance
Stakeholder satisfaction
Operational Excellence
Data accuracy and CRM compliance
Quality of proposals and documentation
Process adherence
Reporting accuracy
EXPERIENCE AND QUALIFICATION
Certificate, Diploma or Degree in Hospitality Management, Tourism, Business Management, Events Management or a related field.
Minimum 3 years' experience in:
Hospitality sales
Conference and events coordination
Reservations or groups booking administration
Customer service or sales support environments
Experience within a hotel, resort, lodge or hospitality group environment will be advantageous.
Experience working with CRM, PMS or reservations systems is preferred.
Deadline:2nd October,2026