Job Description
An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.
The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.
Key responsibilities:
Welcoming guests, handling inquiries and guest requests and complaints
Ensuring high guest satisfaction
Scheduling staff in accordance with operational needs.
Handling bookings on all platforms (online, WhatsApp, mail, telephonic)
Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
Monitoring stock levels on food, beverages, cleaning products and toiletries and making timeous orders where necessary.
Managing budgets, processing payments and invoices
Promoting the guest house on social media and booking platforms
Stand by during weekends and after hours to provide a seamless guest experience
Handling administrative tasks
Assist with repairs and maintenance within capabilities
Skills required for the job:
Accuracy
Customer centric mindset
Efficiency
Good time management
Due diligence
Excellent communication skills
Excellent record keeping
Outstanding problem solving skills
People management and leadership skills
Ability to follow protocols
Excellent people skills
Ability to work both independently and in a team
Excellent problem solving skills
Attention to detail
Minimum requirements:
Matric or equivalent NQF level qualification
Excellent communication skills (Afrikaans and English)
Computer literacy (Excel, Canva, Nightbridge, Booking.com)
Experience with Google App Suite will be advantageous
Proficiency with Point of Sale (POS) systems
Own transport
A valid driver's license
The successful incumbent must have at least two(2) years' experience in an administrative position, experience within the hospitality industry will be advantageous
Closing Date 15 July 2026