Head – Capacity and Demand Management at Equity Bank Kenya

Duties & Responsibilities


Develop and govern the Group-wide Capacity & Demand Management framework aligned to ITIL v4, COBIT 2019, and SAFe.
Forecast and align demand across projects, regulatory initiatives, business operations, and transformation programs (12 - 24 month horizon).
Plan and optimize capacity for infrastructure, cloud, licensing, human resources, and delivery teams to ensure cost-effective scaling.
Govern the demand lifecycle through intake boards, prioritization councils, and reporting forums across all subsidiaries.
Provide executive visibility with monthly and quarterly Supply vs Demand reports, dashboards, and performance insights.
Coordinate subsidiaries and shared services to ensure equitable, efficient, and transparent resource allocation.
Support financial planning by linking capacity forecasts to budgeting, hiring, licensing, and workload balancing.
Embed risk and compliance scenarios (DR/BCP, regulatory changes, supplier risks) into capacity and demand models.
Leverage data and tooling (PPM, ITSM, FinOps, observability) to automate reporting and ensure single-source-of-truth data quality.
Drive continuous improvement through stakeholder engagement, training, and adoption of standardized processes and scorecards.


Qualifications


SAFe Program Consultant (SPC) or Agile Portfolio Practitioner.
COBIT 2019 (Foundation/Design & Implementation) or CGEIT.
PMP or PgMP.
FinOps Practitioner (for cloud cost planning and optimization).


Experience


10+ years in IT operations, service management, or strategic planning, with 5+ years in senior roles leading capacity and demand management in regulated, multi-entity organizations (preferably banking/financial services).
Demonstrated success in establishing enterprise-wide demand management frameworks or Service Integration Offices (SIO).
Strong track record in shared services governance, resource optimization, and financial planning across on-prem, cloud, and hybrid environments.
Hands-on expertise with PPM/ITSM platforms (e.g., Clarity, Jira, ServiceNow), Agile at scale planning, and cloud cost optimization (FinOps).
Proven ability to influence and coordinate across matrixed teams, subsidiaries, vendors, and executive stakeholders.