Reports To: Chief Executive Officer (CEO)
ABOUT THE ROLE
Our client, a rapidly growing FinTech and financial services company, is seeking an experienced and commercially astute Head of Commercial to lead the organisation's commercial strategy, accelerate revenue growth and strengthen its market position.
The successful candidate will provide strategic leadership across commercial development, enterprise business acquisition, strategic partnerships, customer growth, market expansion and revenue generation.
Working closely with the CEO and Executive Leadership Team, the Head of Commercial will identify and develop new commercial opportunities, strengthen key business relationships, drive sustainable revenue growth and establish scalable commercial structures that support the organisation's long-term objectives.
The role requires a commercially minded leader with strong experience across B2B enterprise sales, business development, strategic partnerships, revenue growth and financial technology or related technology-driven sectors.
KEY RESPONSIBILITIES
Commercial Strategy & Business Growth:
Develop and execute the company's commercial strategy in alignment with overall corporate objectives.
Define commercial priorities, growth targets and market-expansion strategies.
Identify new customer segments, industries, markets and revenue opportunities.
Develop scalable commercial models to support sustainable growth.
Lead annual commercial planning, target-setting, forecasting and budgeting.
Monitor industry trends, market developments, customer needs and competitor activities.
Provide strategic commercial insights and recommendations to the CEO and Executive Leadership Team.
Identify opportunities to strengthen the company's competitive position and market presence.
Business Development & Enterprise Acquisition:
Lead the identification, development and conversion of high-value business opportunities.
Build and manage a robust pipeline of prospective enterprise and institutional clients.
Develop long-term relationships with senior decision-makers and C-suite executives.
Lead consultative commercial engagements based on customer needs and business requirements.
Drive customer acquisition across identified target markets and sectors.
Lead complex commercial negotiations through to successful agreement and implementation.
Develop strategies for market penetration and expansion.
Represent the company in relevant business, industry and executive engagements.
Strategic Partnerships:
Identify and develop strategic partnerships that support business growth and market expansion.
Build and maintain relationships with financial institutions, technology companies, corporate organisations and other relevant ecosystem stakeholders.
Evaluate partnership opportunities based on strategic fit, commercial viability and long-term value.
Lead commercial negotiations and partnership agreements.
Develop partnership models that support customer acquisition, solution adoption and revenue growth.
Maintain strong executive-level relationships with strategic partners.
Revenue & Commercial Performance:
Take ownership of commercial revenue targets and performance.
Develop accurate revenue forecasts and commercial projections.
Monitor sales pipeline, conversion rates, customer acquisition and revenue performance.
Identify commercial gaps and implement appropriate corrective strategies.
Drive customer acquisition, retention and account expansion.
Identify opportunities for cross-selling, upselling and increasing customer lifetime value.
Monitor key commercial metrics and provide regular performance reports to the CEO.
Work with Finance and other relevant functions on pricing, revenue optimisation and commercial planning.
Drive continuous improvement across the commercial function.
Customer & Strategic Account Management:
Develop strategies to strengthen customer retention and long-term account value.
Maintain executive relationships with key customers and strategic accounts.
Identify opportunities to expand existing business relationships.
Support effective account management and commercial renewals.
Work with Customer Success, Product and Operations teams to address customer requirements.
Use customer insights and market feedback to identify opportunities for business and service improvement.
Commercial Team Leadership:
Lead, develop and scale a high-performing commercial function.
Establish clear commercial targets, KPIs and performance standards.
Develop effective sales and business development processes, methodologies and reporting structures.
Coach and mentor commercial managers and team members.
Promote a culture of accountability, collaboration, ownership and performance.
Identify capability gaps and support relevant training and professional development.
Support the recruitment, retention and development of high-performing commercial talent.
Go-to-Market & Cross-Functional Leadership:
Work closely with Product, Marketing, Finance, Operations, Technology and Customer Success teams.
Contribute to go-to-market strategies for new solutions and commercial initiatives.
Provide market and customer insights to support product positioning and commercialisation.
Support pricing and value-proposition development.
Ensure commercial priorities are aligned with organisational strategy and product direction.
Lead cross-functional initiatives aimed at improving customer acquisition, revenue and market growth.
Executive & Market Engagement:
Represent the organisation at strategic business meetings, industry forums and relevant professional engagements.
Build relationships with senior stakeholders across the financial services, technology and business ecosystem.
Strengthen the company's commercial visibility and strategic relationships.
Provide the Executive Leadership Team with relevant market intelligence and commercial insights.
QUALIFICATIONS & EXPERIENCE
Bachelor's degree in Business Administration, Economics, Finance, Marketing or a related discipline.
MBA or relevant postgraduate qualification is an advantage.
Minimum of 10 years' progressive experience in Commercial, Sales, Business Development, Strategic Partnerships, Revenue Management or related functions.
Demonstrable experience in a senior commercial leadership position.
Previous experience within FinTech, financial services, technology, SaaS or another high-growth business environment is strongly preferred.
Proven track record of achieving revenue targets and delivering measurable commercial growth.
Strong experience in B2B and enterprise business development.
Demonstrated experience negotiating complex commercial agreements and strategic partnerships.
Proven ability to build, lead and develop high-performing commercial teams.
TECHNOLOGY & BUSINESS TOOLS:
CRM platforms such as HubSpot, Salesforce or equivalent
Sales and business development automation platforms
LinkedIn Sales Navigator
Business intelligence and reporting tools
Microsoft Office Suite
Google Workspace
IDEAL CANDIDATE PROFILE:
The ideal candidate is a commercially astute, strategic and execution-focused leader with a strong understanding of financial services, FinTech or technology-driven business models.
The individual should have the credibility and executive presence to engage C-suite executives, enterprise clients and strategic partners while maintaining the commercial discipline required to deliver measurable results.
The successful candidate will:
Demonstrate a strong ownership and growth mindset.
Be highly effective in building and managing senior-level relationships.
Possess strong commercial judgement and negotiation skills.
Have a proven record of delivering revenue growth.
Be comfortable operating in a fast-paced and evolving environment.
Be capable of translating commercial strategy into measurable business outcomes.
Demonstrate strong leadership and people-development capabilities.
Be analytical, proactive, resilient and commercially driven.
Balance strategic thinking with hands-on execution.
Demonstrate a strong customer and market orientation.
KEY PERFORMANCE INDICATORS
Success in the role will be measured against agreed commercial objectives, including:
Achievement of revenue and commercial targets.
Growth in enterprise and strategic customer accounts.
Quality and conversion of commercial pipeline.
Customer acquisition and retention.
Strategic partnership development and commercial contribution.
Account expansion and revenue growth from existing customers.
Sales cycle efficiency and conversion performance.
Commercial profitability and revenue quality.
Commercial team productivity and performance.
Successful execution of market-expansion and go-to-market initiatives.
Contribution to overall business growth and market positioning.
WORK ENVIRONMENT:
The successful candidate will operate within an environment that is:
Growth-oriented
Commercially driven
Collaborative
Customer-focused
Innovative
Results-oriented
Fast-paced
Performance-driven
Entrepreneurial
Adaptable.