Job Description
Distribution Strategy & Network Management
Define and execute the bank's branch and distribution strategy in line with Retail objectives.
Provide oversight of regional offices to ensure delivery of sales and service targets.
Continuously review and optimize the branch footprint and distribution model for efficiency and relevance.
Sales & Business Growth
Drive sales performance across the branch network to achieve revenue and profitability goals.
Ensure alignment of distribution activities with customer acquisition and retention strategies.
Monitor performance of regions and branches, recommending interventions where necessary.
Channel Optimization & Innovation
Lead optimization of traditional and alternative channels to improve accessibility and customer experience.
Leverage technology and digital solutions to strengthen the efficiency of distribution channels.
Identify opportunities for new channels and formats to enhance market penetration.
Customer Experience & Service Excellence
Ensure branches consistently deliver superior customer experience and service quality.
Monitor customer feedback and implement initiatives to address pain points.
Align distribution activities with customer-centric values and service standards.
Risk, Governance & Compliance
Ensure all distribution activities comply with regulatory standards, internal policies, and risk frameworks.
Identify risks related to branch and channel operations and implement mitigation measures.
Provide accurate reporting on performance, risks, and opportunities to senior leadership.
Leadership & Talent Development
Lead and mentor Regional Managers and Branch Managers to build strong leadership capacity.
Foster a high-performance, customer-focused culture across the distribution network.
Build talent pipelines and succession plans for sustainable distribution leadership.
Academic & Professional
Education Bachelor's Degree Any RQ
Professional Qualifications AA
Master's degree AA
Experience
Total Minimum Experience Required 10
Sales 10 ES
Credit 10 ES
Banking operations 10 ES
Relationship Management 10 ES