Head of Hospital at Fortics Lifecare Limited

Role Summary


The Centre Manager is responsible for the overall performance, efficiency, and compliance of the hospital.
This role serves as the single point of accountability for:

Revenue performance
Operational efficiency
Regulatory compliance
Coordination of all group functions at the centre level


The Centre Manager ensures that the facility runs optimally, profitably, and in line with company standards and regulatory requirements.
Core Mandate:

Deliver revenue and performance targets for the centre
Ensure efficient day-to-day operations
Maintain full compliance with all regulatory and internal standards




Key Responsibilities
Centre Performance & Revenue Accountability (Primary Ownership)


Own and deliver:

Revenue targets
Patient/customer volume targets


Monitor:

Daily, weekly, and monthly performance metrics


Identify and act on:

Revenue gaps
Growth opportunities within the centre


Ensure optimal utilization of:

Clinical services




Operational Management:


Oversee day-to-day operations of the centre
Ensure:

Smooth service delivery
Minimal downtime or disruptions


Optimize:

Staff scheduling
Workflow efficiency


Maintain high standards of:

Patient/customer experience




Regulatory & Compliance Oversight


Ensure the centre operates in line with:

Healthcare regulations


Maintain:

Valid licenses
Required documentation


Prepare for and support:

Regulatory inspections
Compliance audits


Enforce adherence to:

Company policies
Clinical and operational guidelines




Cross-Functional Coordination (Very Key Role)


with Group Growth Team Lead:

Act as the primary execution point for marketing and sales initiatives


Ensure:

Campaigns are implemented at centre level
Targets tied to campaigns are achieved


Provide feedback on:

Market response
Patient/customer trends


With Chief of People & Compliance:

Act as the HR point person at the centre


Support:

Recruitment coordination
Staff discipline and performance management


Ensure:

Staff compliance (licenses, documentation)
Adherence to HR policies


With VP Finance Team:

Act as the finance coordination point at the centre


Oversee:

Basic financial discipline (cash handling, documentation)


Support:

Receivables tracking (especially HMOs)
Cost control initiatives


Ensure compliance with:

Financial processes and controls




Clinical & Administrative Coordination:


Provide administrative oversight for all staff at the centre
Ensure:

Clinical staff adhere to schedules and operational expectations


Work with:

Clinical Leads (who report clinically to group-level leadership)


Maintain alignment between:

Clinical quality
Operational efficiency




Inventory & Resource Management


Oversee:

Stock availability
Proper usage of consumables


Work with Finance/Procurement to:

Avoid stockouts
Prevent wastage and pilferage


Ensure proper handling of:

Drugs (pharmacy)
Medical consumables (hospital)




Key Performance Indicators (KPIs)


Revenue vs target (monthly)
Patient/customer volume
Cost control and efficiency metrics
Compliance score (internal and external audits)
Patient/customer satisfaction
Stock management (minimal wastage, no critical stockouts)