Role Description
The Head of Human Capital Operations provides governance, leadership and oversight of HC processes across Intercare's decentralised business units. Given Intercare's geographically dispersed operations, the role plays a critical part in driving a unified and consistent approach to people practices and culture, regardless of location. It ensures compliant, efficient and standardised execution of people processes, while driving data integrity, process optimisation and legislative compliance to support high performance and organisational effectiveness.
CRITICAL OUTPUTS
Establish and govern standardised HC operational frameworks, SOPs and controls across all business units to ensure consistency, accountability and compliance.
Ensure full alignment to labour legislation, company policies and audit requirements through strong monitoring, internal checks and documentation oversight.
Oversee the accuracy, timeliness and quality of all employee lifecycle transactions, ensuring reduced errors, improved controls and consistent service delivery.
Maintain governance over payroll inputs, validations, reconciliations and compliance, ensuring accuracy and integrity without performing transactional payroll duties.
Optimise HC systems functionality, data integrity, reporting and dashboards through audits, validations and continuous enhancement.
Provide oversight of workforce planning activities, including headcount tracking, vacancy reporting and talent acquisition governance across all business units.
Enforce recruitment operational standards, approvals and compliance while resolving systemic issues or process bottlenecks.
Serve as the senior escalation point for complex HC operational issues, providing solutions-focused support to management and business leaders.
Strengthen collaboration between HC, Payroll, Finance and operational teams, ensuring seamless communication and service delivery.
Identify operational inefficiencies and drive organisation-wide process improvements through redesign, automation and simplification.
Cultivate a culture of continuous improvement, operational discipline, data accuracy and professional service delivery across HC operations.
Drive measurable improvements in turnaround times, accuracy, compliance and user experience across all HC operational areas.
Role Requirements
Bachelor's degree in HR, Industrial Psychology or related field (postgraduate qualification advantageous)
Minimum 7+ years HC operations experience (10+ years in a multi-site environment preferred)
Strong knowledge of SA labour legislation, compliance and HC governance
Proven experience implementing operational standards in a decentralised or multi-site environment
3+ years leadership or operational governance experience
Experience in healthcare or service industries advantageous
Strong stakeholder engagement, relationship building and communication capability
High operational discipline, attention to detail and commitment to confidentiality
Strong analytical skills, reporting capability and systems understanding
Ability to manage complex operational environments and drive continuous improvement
Willingness to travel for site visits when required