The Head of ICT is tasked with leading and coordinating the development of a forward-thinking, world-class ICT strategy for VFK. Reporting directly to the Chief Executive Officer, the role focuses on ensuring that the ICT strategy is closely aligned with VFK's overall business goals and continuously adapts to the evolving needs of the organization and its various units. The position also involves conducting research and advising management on emerging technologies and trends that could add value to VFK.
Additionally, the role provides strategic direction in designing and implementing a secure, innovative, and business-oriented ICT framework that supports VisionFund Kenya's mission and operational priorities, while ensuring the efficient performance of all ICT systems and infrastructure.
Key Responsibilities
Strategic Leadership
Advise the CEO and Senior Management on ICT strategy and infrastructure.
Identify and recommend emerging technologies to enhance organizational performance.
Participate in leadership and strategic decision-making forums.
ICT Strategy, Planning & Budgeting
Develop and implement the ICT strategy aligned to business goals.
Prepare and manage the ICT annual budget ensuring cost-effectiveness.
Oversee delivery of ICT projects and services across the organization.
Lead ICT capacity building and staff training initiatives.
ICT Governance, Risk & Compliance
Develop, implement, and enforce ICT policies, procedures, and standards.
Ensure data protection, cybersecurity, and regulatory compliance.
Establish and maintain disaster recovery and business continuity plans.
Oversee ICT documentation and resource management.
ICT Operations & Systems Management
Manage ICT infrastructure, systems, and user support services.
Ensure high system availability, reliability, and performance.
Supervise and mentor ICT staff.
Ensure integrity and accuracy of systems, including loan tracking systems.
Other Duties
Perform any other duties as assigned by the CEO.
Key Performance Indicators (KPIs)
Approved and implemented ICT strategy and annual plan.
ICT budget adherence and cost optimization.
System uptime and service availability.
Effective ICT risk management and data security.
User satisfaction and support responsiveness.
Successful implementation of ICT projects and innovations.
Qualifications & Experience
Academic Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
Master's degree in a relevant field (preferred).
Professional Qualifications
Relevant ICT certifications (e.g., ITIL, COBIT, CISSP, CISA, PMP) are an added advantage.
Experience
Minimum of 8 - 10 years' experience in ICT, with at least 5 years in a senior leadership role.
Proven experience in ICT strategy development and implementation.
Experience in financial services or microfinance sector is an added advantage.
Strong background in ICT governance, cybersecurity, and systems management.
Core Competencies
Strategic thinking and innovation
Leadership and people management
Strong communication and interpersonal skills
Analytical and problem-solving skills
High level of integrity and accountability
Ability to manage change and drive transformation
Leadership Competencies
Ability to build and lead high-performing teams
Strong stakeholder engagement and influence
Results-oriented with a focus on impact
Agile and forward-thinking leadership approach
Other Requirements
Must be a committed Christian, able to work across denominational differences.
Willingness to lead and participate in daily devotions.
Strong alignment with VisionFund Kenya's mission and values.
Working Conditions
Office-based role in Nairobi.
Availability to respond to ICT issues outside normal working hours when required.