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Head of Operations at Westfield Consulting
Westfield Consulting
October 9, 2026
Full-time
On-site
Job Summary
Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank's laid down policies, procedures, processes and regulatory
Roles & Requirements
Ensure that all units have the necessary tools to work effectively.
Ensure all Operations staff is abreast of the Bank's policies and procedures.
Ensure that all customers' requests are treated.
Ensure all staff attends to customers promptly and are always courteous.
Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
Implement budget and cost control measures for the Bank.
Provide and monitor all expense lines.
Render statutory returns to appropriate regulatory bodies.
Ensure proper documentation for all transactions and authorise transactions within approval limits.
Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure adherence to vault cash insurance limit.
Handling Bank's correspondence with other banks to ensure excellence service
Rendition of correspondence Bank's statement to ensure correct postings
Ensure vault physical cash is equal to ledger at the close of each day.
Ensure vault is always shut and cash secured as stipulated.
Requirements
First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.
Minimum of five year's experience in Banking Operations
Management professional certifications is an added advantage.
Attention to detail, accuracy, and precision are essential.
Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent
Great knowledge of computers and Microsoft Office suites.
Excellent communication and customer service skills
Strong analytical and problem-solving skills.
Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank's laid down policies, procedures, processes and regulatory
Roles & Requirements
Ensure that all units have the necessary tools to work effectively.
Ensure all Operations staff is abreast of the Bank's policies and procedures.
Ensure that all customers' requests are treated.
Ensure all staff attends to customers promptly and are always courteous.
Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
Implement budget and cost control measures for the Bank.
Provide and monitor all expense lines.
Render statutory returns to appropriate regulatory bodies.
Ensure proper documentation for all transactions and authorise transactions within approval limits.
Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure adherence to vault cash insurance limit.
Handling Bank's correspondence with other banks to ensure excellence service
Rendition of correspondence Bank's statement to ensure correct postings
Ensure vault physical cash is equal to ledger at the close of each day.
Ensure vault is always shut and cash secured as stipulated.
Requirements
First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.
Minimum of five year's experience in Banking Operations
Management professional certifications is an added advantage.
Attention to detail, accuracy, and precision are essential.
Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent
Great knowledge of computers and Microsoft Office suites.
Excellent communication and customer service skills
Strong analytical and problem-solving skills.