Requirement Overview
The purpose of this role is to provide strategic leadership and oversight of all People Operations functions to ensure reliable, compliant, and scalable HR services that support the AGSA's mandate. The role is accountable for the integration and optimisation of core people operations. People operations include people partnering, HRIS and data architecture, payroll governance, employee lifecycle management, and policy and compliance. The role also drives continuous improvement, automation, and data driven insights to enhance employee experience, operational efficiency, and decision quality.
Roles & Responsibilities
Strategic Function
Contribute to the formulation and drive the implementation of the AGSA's long term strategy
Lead the formulation and execution of People Operations strategic initiatives
Design and deliver the People Operations strategy, service catalogue, in alignment with organisational strategy and audit delivery cycles
Develop and drive BU Balance Score Card (BSC) and oversee the implementation and reporting thereof
Provide strategic leadership, technical expertise, and guidance on employee-centred people practices
Product Management
Provide strategic leadership of the HRIS roadmap and data architecture, including major system implementations
Establish enterprise-wide people data integrity, master data governance, controlled access, and audit-ready records
Drive the design of enterprise self-service solutions and automation of high-volume processes to enhance scalability and efficiency
Lead the development of advanced people analytics to deliver integrated reporting and strategic workforce insights (i.e. headcount, capacity, attrition, cost, DEI, etc)
Oversee the governance of end-to-end payroll operations with Finance to ensure accuracy, compliance, and risk mitigation
Ensure alignment of operational processes with reward cycles (increases, bonus, job architecture, allowances)
Lead the standardising and optimising of the employee lifecycle processes to ensure consistency, compliance, and seamless workforce transitions
Oversee BU cyclical people processes (performance, moderation, promotions) from an operations perspective
Provide strategic oversight of ER operations to ensure fair, consistent, and legislatively compliant case management in line with relevant legislative frameworks (i.e. LRA, BCEA, EEA, OHSA, and POPIA) and other organisational policies
Govern the People policy framework, periodic reviews, and governance forums
Ensure organisational readiness for legislative and audit requirements and lead implementation of corrective actions
Support the process of embedding the EVP and culture aspirations through partnering with centres of excellence
Guide the operationalisation of Diversity, Equity and Inclusion through robust data, reporting, and equitable process design
Oversee strategic risk management through maintenance of risk registers and ensuring business continuity for critical cycles
Mitigate employee relations risks by embedding compliance, proactive interventions, and consistent governance
Champion HR technology innovation to enhance operational efficiency and digital enablement across People Operations
Conduct strategic reviews of the BU operating model to identify digital transformation opportunities
Evaluate, select, and implement HR technology solutions that strengthen process effectiveness and data-driven decision-making.
Provide strategic oversiht to ensure the success of the employee wellness initiatives
Stakeholder Management
Build and maintain strong relationships with internal and external stakeholders
Implement BU stakeholder engagement plans aligned with AGSA frameworks
Engage with oversight structures and committees on audit outcomes
Represent the BU in professional forums and maintain relationships with recognized bodies
Provide value added advice to engagement teams by providing timely coaching and high-quality review observations for the enhancement of integration work
People Management
Implement BU People Strategy and transformation initiatives
Manage team performance, coach, and mentor staff for maximum productivity
Drive culture change and employee engagement
Participate in talent attraction and retention initiatives
Financial Management
Support the compiling of the centre budget.
Implement and monitor the budget for the allocated project
Ensure compliance to AGSA policies and procedures
Ensure compliance with internal processes and procedures
Manage supply chain processess within scope of work
Other Responsibilities
Perform and/ or manage other projects, tasks and assignments delegated by the Chief People Officer not stipulated in the role profile description as and when required
Skills, Experience & Education
Formal Education
Minimum qualification of a Post-graduate Degree in Human Resources Management, Industrial Psychology, or equivalent field. Professional registration with a recognised HR body is an added advantage.
Experience
Minimum of 10 years' post qualification experience, including at least 6 years Senior Management experience. Exposure to public sector or highly audited environments is an added advantage.
Closing Date: 05 March 2026